Ανακαλύψτε τη διαμονή σας σε Washington Township

The room is large, clean and tidy, with a sense of design; like a car hotel, the car can park at the door of the room, and the license plate needs to be registered; the old staff who received us are friendly; but the back door cannot be opened, and you cannot sit on the preset balcony stool to enjoy the sun. Breakfast has no meat and no eggs.

I reviewed this hotel a couple of years ago and had given it a 5 star rating. I've been back to this hotel a couple of times since my initial review and the service just keeps going down hill. The reason why I'm giving this a one star rating is because of my most recent experience. I work with Hospitals and like to go back to the room get showered, changed and then go home. As a Titanium Elite member most hotels offer a 4pm check out. I asked for a late checkout and was told I could have a 2:30pm check out. When I got back from working at the hospital at 2:15pm I was told that I checked out of the hotel. When I inquired who checked me out I was told that housekeeping checked me out hours earlier. Apparently they went into my room even though I had a do not disturb sign on my door saw that the room was empty and decided to check me out. In what universe does housekeeping check guests out of hotels????? When I argued that I had a late check out and how could this happen I was asked what I needed to go back into my room for. Excuse me, is that any of your business? I was given a late checkout!!! Service at this hotel is not great. Food at the bistro is really fallen down hill since Miguel left. Won't be staying at this hotel again!

I stayed at this Courtyard this past weekend. The hotel is showing signs of wear. Bleach marks over the toilet wall, scratched mirrors. Low water pressure in the shower and the sink. Water coming out of the sink was at a trickle. I paid over $250 a night. (And Im a silver member.) You cant get a cup of coffee until 7am and have to pay for a watered down cup of Starbucks. Theyve closed the Bistro so no breakfast and no wine or beer for purchase. These hotels are using covid as an excuse for poor service and amenities. The desk personnel were very nice in all cases. But they really dont have to do anything but stand there. This has been going on for over 2 years. Im only staying in these hotels when I have to. Its no longer a pleasurable experience not to mention the truly outrage prices.

I have been staying at this Holiday Inn on and off for the last few months as I work for a firm local to the hotel. Tom the manager is extremely accommodating and has gone out of his way to make sure that my stays have been comfortable. From extra pillows to extra towels and a blanket Tom and his wife have greeted each one of my requests with a smile and have always made my stay enjoyable. I highly recommend this hotel, whenever you are in the Williamstown/Glassboro area, this the choice you will not regret.

I was beyond impressed with the friendliness and professionalism of the staff. From the front desk to housekeeping/maintenance. The evening manager even took time out to help carry my instacart delivery to our table. They were so patient and accommodating of a large group of hockey families. Much appreciated! Thank you!

When we checked in there were no wash cloths or hand towels in the room. We got wash cloths and towels from the front desk. When we took showers that night we found the container of body wash was completely empty. The next morning we advised the gentleman on the front desk and he said he would advise the housekeeping staff of the problems. We advised also that there was a lamp in the room that was not working, the smoke detector was hanging from the ceiling, and the toilet paper holder in the bathroom was very loose. By the time we returned from lunch the next day all of these maintenance items had been fixed. The housekeeping staff made up the room on the second day and again there were no wash cloths or hand towels in the room. We were going out for the rest of the day and the front desk personnel told us they would have wash cloths and towels sent to the room. When we returned that night there were still no wash cloths or hand towels in the room. I advised the lady at the front desk and she said they were in the dryer and would be dry in 35 minutes and she would bring them to our room. About 55 minutes later I went to the front desk and asked if the items were still in the dryer and she said ”sorry” and got them for me. The hotel was apparently short of wash cloths and hand towels, and the housekeeping staff clearly needs to be more closely managed. This is not typical of Marriott properties and we will be avoiding this Residence Inn on future visits unless we learn they have improved.