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We’ve stayed here a couple times within the past month for both business and for doctor appointments. Overall both the stays were amazing. We stayed in the middle of March for two nights. (March 12 and 13th) During that stay we were assigned rooms on the 4th floor. Rooms 401, 403, and 405. 401 and 403 were a king suite, which they call “The Madden Suite” that connected to 405 which was a standard 2 queen room. Overall both the rooms were spotless and it was so nice having the suite connect to the other room. The beds also were extremely comfortable. I slept perfectly. We also stayed the beginning of April for one night. (April 2nd) During that stay we were assigned two standard king rooms on the 4th floor. Rooms 420 and 432. Both the rooms overall were spotless and had no hidden smells and funky odors. The beds also in both the rooms were extremely comfortable. The staff couldn’t of been any nicer to us. Caitlyn, Nicole, and Tony at the front desk are all amazing. Laura, the main housekeeper on the 4th floor is so sweet. She always takes great care of our rooms during each of our stays. They have always made us feel right at home on each and every single one of our stays. Thank you all so much for your incredible hospitality. We are already planning on returning later this month. We look forward to staying at this hotel again and again in the future. This is one of our favorite hotels in Columbus!!

The front desk staff was very friendly and super helpful. They assisted me with anything I asked. The room was very clean.

I got the king for the couch and tv in the room, soon I as I walked in no tv for my visit. Went to front desk and told t hem I needed a tv and they said they would have me one before me visit with my child. And the next day they came half way threw my visit to tell me I could move rooms, but I didnt want ruin my visit. Then told me I had to for them to work on the tv that was not their.. wanted a refund, still want one.

Worst experience I've ever had with staff at any business. I wish I were exaggerating. The hotel room itself reeked so badly that my friend and I jokingly referred it as the ”urine room” all weekend. I accidentally left a bag with my prescription medications and toiletries and quickly called them the day I checked out. They were reassuring and told me it would be mailed the next day. I called the next day and they said it would be shipped the day after. This continued for six days. After pointing out that they were lying to me and not following through, they told me to talk to the manager, Brian. It took me three days (Wednesday through friday) to get in touch with Brian; he was on break, then at lunch, then they couldn't find him. Each time, they said they would leave him a message that I called and that he would call me back. He never did and they still hadn't shipped my bag 7 days later. Once I was desperate for my medication (and toothbrush!) I finally got ahold of him and it was the most demeaning and petty someone has ever spoken to me, but he did say he would take 50 dollars off my bill for the inconvenience and the three hours total I spent on the phone trying to speak to anyone at this hell hole who could help me. I called the next day to ask when that would be reflected on my account and the person on the phone said ”that is not how we do things but I'll talk to Brian and see if he wants to send you money out of his own pocket.” I didn't get his name but he identified himself as Brian's superior. Horribly demeaning, unprofessional, and petty behavior towards someone who was just desperate to get their medicine and toiletries back. (PS I offered to drive to Columbus to get my bag at first and they assured me it would be shipped promptly). Highly recommend going anywhere else in Columbus than this hotel

We travel to Columbus 3-4 times/year to visit family and have stayed at several places near the airport including twice at this place. The previous stay here was some time ago and it was average at best but thought we'd give it another try for this visit of 6 nights. Not much has changed. The breakfast was sub-par for 5 mornings; cold scrambled eggs, partially cooked potatoes, ketchup and hot sauce only condiments available, omelets were terrible, choice of grape or grape jelly for toast, and one choice for a dry muffin with no other options for pastries. The check-in sheet says housekeeping upon request but that for guests staying 4 nights or longer a full clean will automatically be conducted every 5th day. Our room was never cleaned and we had to request clean towels twice before we were able to get them. On the plus side most of the staff were very friendly.

Just there for one night, everyone was nice and helpful. The hotel was conveniently located near a wide range of shopping and dining, but not in all the congestion. Breakfast was good and very convenient. Used the pool and Hottub, the pool was small but pleasantly warm compared to other hotels. Overall a good experience.

Tubimos un servicio muy bueno, comoda variada, caliente y deliciosa, yo regresaría a este hotel, es céntrico, todo esta cerca, restaurantes, el zoológico, la ciudad, etc solamente el servicio a la habitación lo solocite y no lo hicieron :(

Very clean, quiet, and comfortable. It was convenient to all of Polaris without being amid the craziness and noise of the shopping district. The staff were all friendly and helpful. I will stay again next year for the conference and any other time I need to visit Columbus.

Is this the Four Points Sheraton (Marriott) forgot they owned?! The hotel is currently under renovation (not disclosed on the website). No bar or anything despite them being depicted as available on the website. The whole hotel seemed outdated. The third floor hallway looked like I was staying at an “America’s Best” or a motel. The shower was tiny, water pressure was absent and you either got burned or frozen by the temp. The toilet literally sat maybe less that two feet off the ground. This was apparently an adjoining room suite i which I got to listen to the neighbors tv and other noises all night long. If I were you I’d spend more money to stay somewhere else.