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I love this hotel beautiful room great service amazing staff clean rooms great area I recommend everyone to come stay here at courtyard Marriott it’s worth it every dollar

I stayed here twice recently - once heading west and then heading back home. It was convenient to the highway, which was one feature that I was looking for. On my way out there, I was on the phone with the day desk to relay that I might be getting in a bit late, but wasn't sure if I could make it due to snow on the way, etc. He was very professional and courteous and helpful on the phone - it almost made me feel like a friend. When I got in at night, the night clerk was courteous, and everything went well. The room was no frills, and the bed a bit firm, but I slept well with no issues. The room was clean and served its purpose. The staff were good, as the day guy I talked to on the phone was at the desk in the morning and remembered that I was having difficulty in getting there the evening before. I also got a coffee from the coffee bar set up in the lobby to get me on the road. As I was quite satisfied with the room and staff and location - I reserved a room for 2 weeks later upon my return. I upgraded to one with a fridge and microwave since I had food with me. This also had a little writing desk, which I found useful. Again, staff were courteous - the day guy remembered me and greeted me, and the cleaning woman the next morning was very friendly and said that she remembered me from my earlier stay. As it was convenient, courteous and clean, I will be staying here again as I travel through Ohio.

Must say I was concerned after booking then reading the reviews, however found a clean, refreshed room, quiet atmosphere. Bathroom had recently been refreshed, which is always appreciated. Did not use the restaurant, however food is abundant in the area. This is not a location to utilize without a vehicle. Can order ride shares and the wait will easily be 30-45 minutes for someone to get out that direction, this is not an urban area where ride-shares or other typical tourist things are going on. Plan on at least an hour to CLE airport due to the gridlock in downtown during business hours. Overall, recommend this facility. Thank you for a solid stay!!

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I recommend this hotel with two thumbs up. Though not new to Holiday Inn Express, this was my first time staying in the beautiful town of Mentor Ohio. The rooms were very clean. I appreciate having on-site laundry. The machines were, I believe $2 a piece. Very spacious first floor laundry room next to the swimming pool. The exercise room is on the second floor. All areas are well maintained. There are ice and soda machines on every floor. In the lobby they sell snacks, frozen food, and drinks. Coffee, tea and cocoa are available free in the lobby 24 hours a day. Continental breakfast is served daily at Marion's restaurant. The restaurant is open in the evening on the outdoor patio. The continental breakfast was more than adequate and the food was tasteful. The hotel is located right off the expressway in an area populated by many restaurants, gas stations, and other shopping stores. The post office is just a few miles/minutes around the corner. I had a king size room and a room with two double beds. Each room came with a desk, two lamps, two chairs, large TV, refrigerator, and a digital clock. Closet space was ample and the hotel provided an ironing board, iron, and blow dryer. I learned the hard way not to keep my room key next to the cell phone, but the staff was always understanding. The desk is well maintained with personnel and they could not have been more accommodating.

It is an ordinary motel, which is convenient when it comes down at high speed. The facilities are outdated and the breakfast is average. Travellers who are not too demanding can still choose.