Ανακαλύψτε τη διαμονή σας σε Yorba Linda

This hotel is a must stay!! The hotel was beautiful, clean, and welcoming for my toddler and I! You walk into the lobby and are greeted with beautiful fireplace and inviting sofa. The staff are extremely polite and take the time to know you! The room was spacious with a microwave, wet bar, good size mini fridge, a small dinning table, a work desk and ergonomic chair, and a living room! All of the appliances were immaculate! The carpet might need a wash but no smell or stains! My son loved the pull out sofa! To my shock when taking out the sofa cushions I was pleased to see how clean it was! Usually there's crumbs or old food under cushions but no just clean and decent size pull out bed! The complimentary breakfast was delicious and hot! But for mom's favorite part, the bathtub!! Yhe only complaint is that I wish the tub had jets!! Spacious and relaxing and the water temperature as hot as you could stand°° Amazing!!! Second time staying at Ayres Hotel chain and I will now only be booking family trips here! Thank you!!

This place is DISGUSTING!!! STAY AWAY!! GO ELSEWHERE!!! NOT WORTH IT!!! Stayed here several times for work and each time was SUCH A HORRIBLE EXPERIENCE!! Always broken things in the room and stuff that doest work and filthy rooms that smell really bad, like really bad B.O.!! The last stay was the WORST experience I have ever had and I have stayed at many Motel 6s throughout the years for my business! The front desk staff is EXTREMELY unfriendly and rude and apparently they live there in several of the rooms also as I see them coming out of them often throughout the day and they are always in a really bad pissed off mood and give you mean looks if you even look at them. The rooms with the sliding glass doors have been broken into so many times, that the staff put broom sticks and thin cheap plastic rods in the sliding glass doors to try and prevent people from breaking into the rooms. You can see all the pry marks in the doors (and even the front doors.) There are huge gaps in the front doors also where the doors dont fit properly and NO PADLOCKS to secure your room from the inside (they have all been removed!!) During my first stay there, the sliding glass door was broken as well as the clothes drawer, both wouldnt even open, and light bulbs were missing in the room and several outlets were inoperable leaving just one (not enough to charge / plug in all my stuff.) During another stay, the whole ceiling above the bathtub was literally caving in and about ready to fall into the bathtub, it was from major water damage and had lots of mold and was hanging on by a hair, SO EXTREMLY DANGEROUS!! After complaining, they showed me another room, but it smelled like someone died in the room and was left there for weeks, literally, neither the guy or me could even go IN the room when he opened the door it smelled so bad, we were gagging, and it looked like it hadnt been cleaned or rented out in years!! He said that was the only room they had left!! During another stay (my LAST) the smoke detector was completely covered up with plastic (so people can smoke in the non smoking room!), the clothes drawers were also broken, and the absolute WORST part of it, the toilet was FULL of human feces and completely clogged and full to the rim with S&^T!!!!! YES, THEY RENTED THE ROOM TO ME THIS WAY AFTER CHARGING ME HUNDREDS OF DOLLARS!!! When I complained about it, the front desk staff just said very rudely, ”you can check out if you dont like the room”!!!!!!!! They said that the maintenance worker wouldnt be there until 8am the next day (this was at 11:30pm at night and after I just drove 10 hrs from another state and had to be up at 7am for work!) Around the pool, you can see rooms FULL of old furniture and junk, this place is the biggest pit hole I have ever seen!! The last time I stayed there and was loading my car to leave, another customer was yelling and shouting out in anger about how bad their room smelled and how the staff refused to help them or do anything a

I am very shocked this property is associated with Marriott. Upon in-person check in, I was told by the staff member that my room was ”upgraded” and it was located in a ”quiet” section of the hotel. ”Upgraded” meant my room had a couch, and ”quiet” meant I was facing the freeway. To add insult to injury, there was a pair of earplugs in the bathroom, so the hotel must be aware of the noise issue! I was not aware that the MOTEL is outward facing, meaning that all of guest room doors are exterior. Had I known that as a single female traveler I would have not booked this hotel. The photos on the Marriott website are very deceiving! I can only assume there were security issues because there was a nightly patrol car in the parking lot, which can be construed as either a good or bad thing. This Marriott MOTEL was a huge disappointment as far as cleanliness standards were concerned. The bathroom counters were spotted, the toilet paper holder was spotted as well. There were mold patches on the ceiling around the sprinklers. There were stains on the bed sheets. Some of the lights in the bathroom were broken, and the light for the bath/shower had an old school timer. I called the front desk to voice these concerns, and the young gentleman who took my call said that they were fully booked and changing to another room was not an option. Internet: I have NEVER upgraded to the paid internet in all of my Marriott stays. However, someone took it upon themselves to upgrade my internet, and I was charged $21.70 for upgraded internet. When I contacted hotel staff to make them aware of the issue, I was comped a one-day charge and was told that was all they could do. To say I am disappointed in this stay is an understatement. I have NEVER complained about a hotel stay, let alone a Marriott stay. In the future I will consider other hotel chains as this recent stay was a major letdown.

Thanks for your quick response thru the Tripadvisor platform. Back to the response, what you talked about is NOT what the “color“ of the Complaint. It’s not related to how many messages you left, it’s not related “over charge”, and for sure it’s not related “you feel we fell short”. “Our complaint doesn’t come out from the billing concerns. It’s related to hotel group’s image and reputation, sense of services, communication skills, and those behaviors have touched the Code of Conduct of the hotel group.” The so called “apology” mentions about “not clearly explaining the discount” which is not the fact, they are just excuses you have made for yourselves. Furthermore, the so called “apology” doesn’t address your very bad attitude which was really rude behaviors that I have ever seen from an assistant of GM and Sales Director from a hotel, please recall your performance during our checking out. There is no acceptable apology from you, instead, the inadvertently indescribable feedback and comments, unspeakable sarcasm and irony let us suffer more hurt than we stay in the Hotel. “We can do whatever you guys think it will take to make … go away” –this is comes from the Regional Director of Operations-/Hardage Hospitality Executive Team’s instruction. But I’ve seen the official web site of Chase Suite Hotel regarding to the Mission-How we treat our guests is our highest priority at Chase Suite Hotels and we believe this accountability for guest satisfaction extends well beyond your stay. My e-mail open 7X24 and as always will response accordingly. One more thing…, Be kind, and be a kind person.

The breakfast is only coffee, the location is quiet and the parking is convenient; the service attitude is average, I regret not having the daily tip, maybe the forgotten charger can be found after changing the room halfway

The hotel location was good. But the service was just horrible. I go in the room and there was no remote to the television. I asked them for another piece of remote and it did not work as well so I was not able to watch television. Second beside my room there was a dog that kept barking during the night so I called front desk to call that room but nothing happened. And the next day, all the front desk was I’m sorry.

No problems. Was a little loud and didn't think guard cared to do anything about noise. Check in was easy as I arrived and staff had already ran my credit card so most paperwork was done. Several resturants close by so it was convenient to get something to eat.

Everything was super!! From the front desk to the breakfast in the morning to the happy hour at 5:30. Overall it was a 10 to us!! The pool, jacuzzi and the weight room was perfect I will definitely be back. Any chance I get I will refer friends and family to this hotel.