Dav'Hotel Jaude

Lovely hotel in a pretty area close to amenities and easy to find. Some great restaurants in the square at the bottom and within the tiny streets at the top. No parking at the hotel but street parking is available a couple of streets away. Room was cosy with air conditioning. Bed comfortable. Would definitely recommend this hotel and we throughly enjoyed our stay here.

This review is in respect of my customer service experience around the booking rather than the accommodation itself, which I have unfortunately not been able to comment on. Myself and a friend made a booking to stay at Dav Hotel in April 2020 as it was our intention to watch Clermont play a home European Cup rugby match. The hotel contacted me to advise that they were having to close due to the COVID-19 pandemic and therefore my booking would be cancelled. Knowing full well that we were entitled to a full refund, we decided to try to support the business by instead accepting a credit for a future booking. Due to the continued COVID-19 pandemic and government restrictions which impacted upon sports stadium attendances in France, it was not until the 2022/23 season that we could use our credit. We therefore contacted the hotel, requesting a credit in February 2023, on a weekend when Clermont were due to host Leicester Tigers in the European Cup rugby. The hotel manager, Florent Bertelli, responded to our request, confirming that the credit was only available for 18 months and that the booking was therefore lost. Having reviewed previous correspondence, we were never advised of the possibility of losing the credit, which did not appear to be date limited. Being regular travellers and having needed to make a number of cancellations during the COVID-19 pandemic we consistently took the view that we would do everything we could do help businesses survive such difficult times by accepting credit vouchers rather than refunds. All other hotels that we have booked over the last couple of years have been flexible and accommodating, and appear to put the customer experience above the bottom line profit. In this case, we were fully entitled to a refund and we suppose it was our own fault for being so trusting of this business, actually believing that they would appreciate our support rather than stealing our money.

Hôtel bien situé près de la place Jaude, qui permet de pouvoir visiter la ville sans prendre la voiture. Hôtel moderne style vintage. Les chambres sont propres. La literie est confortable. Le petit déjeuner est correct. Le personnel est très gentil. Petit bémol si vous êtes dans une chambre côté rue c'est très bruyant. Rapport qualité/prix correct. Idéal pour y passer 1 ou 2 nuits.

Petit hôtel sans prétention, plutôt au calme, dans une rue peu passante, décoration très originale, un peu vintage, personnel d'accueil sympathique, situation idéale pour découvrir la ville, à deux pas de la place principale, des commerces, des restaurants et de la vieille ville. Petit déj correct avec mention spéciale pour le fromage local

Très bien situé, en plein centre ville, proche du parking Vercingetorix (important la ville est majoritairement pietonne) En revanche, ça s'arrête là ! Déco : rien à voir avec les photos ! Bruit de la rue jusque tard dans la nuit des chambres mitoyenne (cloison en feuille de papier à cigarettes et quand vous vous etes enfin endormis ce sont les poubelles qui prennent le relais ! Dommage c'était une halte sur le chemin des vacances... suis plus fatiguée après, qu'en arrivant!

Bof, bof. Nous sommes venus dans le cadre d une smatbox. Chambre tres sommaire, bien décoré mais c est tout. Salle de bain tres vetuste (voir photos) et alors vous restez avec le rideau occultant fermé car vis a vis très important, si vous ouvrez la fenêtre vous pouvez discuter avec le voisin. Literie catastrophique ! J ai eu très mal au dos toute la nuit. Petit dej, pas beaucoup de choix, facturé 9€, il y a pas grand chose, il y avait même plus un morceau de pain en arrivant, il nous a fallu demander. Mais je tiens a noter que le receptionniste était très accueillant et sympathique. Bref a pars sa localité, il n a rien de top ! Je ne reviendrai pas, surtout avec le mal dos avec lequel je suis repartie.