Sterling Hotel & Suites

Starter before trip.

This place is a dive. We used to stay here several times a year until it got run down. Decided to give them a chance. Failure on their part. Room smelled musty, sticky substance on the dishwasher door, concrete in front of door has cob webs, dirt and dried grass clippings. Walked around the complex, cans and paper laying around. Where the hell is their maintenance at? They should be fired. Listen to others reviewers, DO NOT STAY HERE. Pool is listed on the website, but the usual COVID excuse as why it is closed, which you find out after you arrive. Of course, the manager will respond how sorry they are they didn’t meet expectations. How about fixing things that you know about from the reviews instead of false apologies. Time to fire the lazy people who are working here and get things fixed.

The room we were put in was not the room that was advertised whatsoever. Unclean “Penthouse” with outdated carpet.. toilet was dirty, outlet in the middle of living room floor - you had to purchase wood to use the fireplace.. Dirty dishes in the dishwasher and in the cabinets - I called and asked to be put in a different room- and the lady Rosie never came to do so. Whilst checking out I asked for the manager and told him I was unhappy with my stay and the cleanliness of the room especially amidst COVID. It is a very sketchy place with rude staff- manager told me “It all ends with him” wouldn’t give me contact information to file a complaint. I was told I was being refunded then told I stayed in the room so I wasn’t getting one. Rosie the housekeeper at the front cursed me out in front of the manager and he did little about it . I was told I was not cursed at lol- what in the hell.. a travesty that this place is open. Very much Howard Johnson quality . Both of my kids and I have been running a temperature after staying there . Not happy at all.

Overpriced and low quality. The hotel is run down and ill-maintained. There isn't a dresser in the room, but a closet with no hangers. Furnishings are tired. The lighting is very dim. The grounds are littered with trash. Front desk staff is friendly and helpful.

We had a late flight into Des Moines, our brother-in-law called the hotel early evening to let them know our flight would be late and we would be arriving at approximately 12:30am, the desk clerk stated it was no problem as someone would be at the front desk until 1:30 am, when we landed at midnight my husband called the hotel again to let them know we were on our way, he was told the same, no problem as long as we were there before 1:30 am. We arrived at the hotel at 12:40 am and the lobby door was locked, we stood outside and rang the doorbell, knocked and walked around the building for 20 minutes, nobody was there. With all our luggage and, exhausted from traveling, we found a Sheraton that was 10 minutes away from the Sterling that fortunately had rooms available. We returned the next day to the Sterling to check in for the remaining three nights of our reservation. The lady at the front desk was very helpful and assured us we wouldn’t be charged for the night we weren’t able to stay (booked through *******) on our way to our room there was a bag of trash in the pathway and beer cans and cigarette ends along the way. When we got to our room, we noticed rust stains on the front door, inside it was tidy but the door frame was split, there were stains on one of the pillows, a wooded toilet seat (total health hazard) and was generally very rundown, there was no way we could stay in the room. We went to the front desk and told them so, it was a different desk clerk than the morning but again, she was very helpful and gave us the name of the GM, Jose, who was off that day. We moved over to a Marriott for the remainder of our stay. I called the GM, Jose the next day and left several messages for him but he never returned my calls. When I eventually spoke to him the following day he stated we wouldn’t be charged and he had given us a ‘discount’ for the room, he didn’t seem to understand that reimbursing us for the nights we DIDN’T stay was not given us a discount! I asked him, as a courtesy, would he reimburse us for the night we stayed at the Sheraton, or at least pay the difference, he flat out said he would not. My husband called him next and was told he ‘wasn’t available’ same thing the following day, he was obviously avoiding us. I’m looking for their corporate office as I will not let this rest and do not want anyone else to go through a similar experience we did.