Courtyard Cluj-Napoca Downtown

Very clean, good location and nice breakfast. I strongly recommend to stay here either business trip or family travel.

I've stayed well over 1,000 nights in Marriott hotels over the last 20 years & my stay at the Cluj Courtyard was by far the worst experience I have had! We arrived in the hotel pretty late at around 7pm, had a shower & went straight out for dinner, I set the air con to 18deg's before we left as the room was very hot when we arrived. To note there were no instructions on the air con, it was a case of 'trial & error' with the control panel We arrived back at the room at around 10.30pm & the room temperature was showing 25.5deg's 🥵 so I rang to reception to ask what was wrong. I was told that a few adjustments had been made and the room temperature should start to drop so we went to bed. After a couple of hours at around midnight we had to get out of bed as the temperature was just too hot to sleep, it was still showing 25deg's! I was told that the air conditioning must be faulty and there was little that could be done. No fans were available. We did eventually get offered a room across the corridor which he told me would be cooler temperature so I said we would take it just to sleep in. When entering the room across the corridor it was 24deg's but had again been set to 18deg's but we were assured the temperature would drop quickly. We had a cold shower & got into bed although the new room was still very hot. We had a miserable nights sleep with the room being still 23deg's when we left in the morning (it had ran all night set at 18deg's) We had to go back to our original room to pack which was still at 25deg's. The outside temperature that night was 19deg's so both rooms, with the air con on full, were still considerably warmer than the outside temperature! We only really used the hotel to shower & sleep but our experience was terrible & the actual hotel I believe is as good as brand new having only opened a few months ago. The most disappointing thing however is that I have had no communication from the hotel at all since we left. Yes sometimes things go wrong, very, very occasionally things go wrong twice but when as a hotel you know your customers have had an absolutely miserable nights sleep with a combination of multiple phone calls, moving rooms in the middle of the night & little if any actual sleep and you don't even have the decency to apologise makes a terrible stay absolutely shocking! As above, I have spent over 1,000 nights of my life in Marriot hotels and this stay was by far the worst from the one thing that as a hotel you have to get right ie affording your clients a great nights sleep!

This was our first visit to Cluj, and we had originally booked the Radisson Blu, but to my surprise when I was browsing Marriott Bonvoy’s app this hotel came up. Newly opened only a few months. This country are is simply the best I have stayed in. The Arrival We drove from Bucharest and we were messaging through the Marriott App for car parking guidance, to our shock on arrival the car had to go in a lift! Very clever use of space and the car park was super clean and very convenient. Price at €20.00 a day, looking in the surrounding area at the not so secure car parks there’s only a couple of euros difference and the hotel feels safer. Check in was smooth, team knowledgeable but the lobby just has a very modern, fresh feel. Bright and presents itself in a minimalist but luxurious form which is very surprising for the brands positioning, but so very welcome. The Room Technologically led, modern, very clean. One of the comfiest beds and pillows I’ve had a while, and they took note of my preferences which was great to see. Daily housekeeping kept the room in check and i really liked the music in the bathroom and the hotel corridors. Bathrobes, slippers and water were all present in our Superior King Room. With this room type we were on the first floor and it didn’t come with any view but that didn’t bother us as we had a big window that could open and with it being city centre views weren’t on the priority list for us. The Breakfast What a spread on offer and beautifully set up and with the friendliest of team members. Most courtyards would just have the buffet but my partner asked for something off menu and they made it no problem, and subsequently for the following three mornings they made it without issue, a slight nod on arrival to confirm that’s what he was after and they made it. This was a true example of anticipatory Serivce and personalisation. This hotel for me is a stand out for a city like Cluj, it’s in such a good location right in the old town and offers such a good experience for those in Cluj. 10 out of 10! Well done to the Courtyard Cluj Team! I’m sure you will grow even stronger as the hotel matures.