Verified traveler
23 Ιανουάριος 2024
Front desk staff was rude right off while we were checking in. We were early, so our room wasn’t ready which was fine. She said she would take my number & call when it was ready. Never received a call. Once we returned to see if our room was ready they double charged me for the 2 night stay after I told them they already charged my card.
Our room had no hot water in the shower. They were told & was never offered a new room or anything, they wrote it down.
Shower wasn’t even clean. Hair on walls. No towels or toilet paper. Called for them to send to the room & that never happened. Then they cleaned our room & again left no towels & took our blankets.
Elevator broke down with kids in there & when the front desk was advised we were told it happens.
The front office staff was very RUDE, all the other staff was amazing. The kids loved the indoor pool & parents enjoyed the happy hour. We will not be staying there again.
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