Extended Stay America Select Suites - Columbia - Gateway Drive

it will be best if can provide ice, food and shampoo, hand soap, however, the staff is friendly, and room is very clean and pet welcome

We booked this room due to a power outage at home and were mainly interested in the full-sized refrigerator so we could prevent the loss of all the food in our home refrigerator. We also needed a place to shower and use the bathroom, since we could not do that at home with no power to the well pump. The refrigerator was a welcome benefit, but the water service was out for several hours on our second day due to maintenance, which eliminated one of the two reasons for being there. The room itself is basic, and moderately well maintained. Other than the kitchen, amenities included a bar of soap, plastic cups, bath towels and washcloths in the bathroom. The mattress was quite rigid.

Me and my husband have been staying at this property for over 4 years and never had any problems with bugs. We have not been to this property for over a year so bee

Check in took 25 minutes. Our shower did not work the night we arrived and maintenance could not fix it. They brought a bucket with a pitcher to our room so we could pour water over our heads while standing in the shower. We were told when we woke up we could come to the front desk and get a new room for our second night however at 7 o’clock in the morning we were awoken by a loud banging noise. It was maintenance and they fixed it which was good, however, this was not the resolution that was discussed the previous night with staff. We were expecting to wake up leisurely and then go get a new room. On top of these issues, the bathroom appliances were absolutely filthy and disgusting. The enamel was chipping off of the bathtub. The bathroom vanity had burn marks on it and the worst part is they didn’t put any shampoo in the shower. You had to go to the front desk and ask for it. Never in my life have I ever stayed at a room where you had to go to the front desk and ask for shampoo. The hallway smelled like cigarettes and because it’s an extended state, you have a lot of unsavory types of people who live there so it feels very unsafe.

Our room was a clean roof over our heads. But you look out the window or come through the front door and the trash cans are running over. Not a good look.

Warm, welcoming staff and comfortable accommodations. Looking forward to my next visit at this property. The staff truly cares about their guests.

Front desk is shut down until 9am and it not reachable for towels, key issues, etc. Rooms need updating.

The front desk staff was wonderful. However, if you need to check in late or want a personal check out in the morning, this is not the hotel for you. There is no one staffing the front desk after 10 p.m. and no one there when we checked out just before 8 a.m. on a Saturday. The elevator was clean. That is the nicest thing I can say about the hotel. We were traveling as a family of six and needed a hotel on very short notice, and this was one of the only options. If you have another option, I suggest you pursue it.

Not welcoming, smelly, and a bit scary as a single traveler. I wouldn’t stay there again.