Ξενοδοχεία με Welcome, Congresbury

Although there is no parking space in the hotel, there is a loading bay for unloading the luggages which is convenient. The public Carpark nearby only took a few minutes walk. The room is new, clean and spacious. However, the door is very heavy and difficult to close and open.

A two night stay for two couples meeting at Bristol for a weekend getaway Stay could have been better in all areas Having not known what time we would arrive and not knowing the area we had pre-booked a table for evening meal at Chophouse the restaurant attached to the hotel, we thought this to be the easiest option. Very quiet in both the bar and restaurant area we expected a first class service … unfortunately not what we got! Cocktails took over 20 minutes to make which was really disappointing (they were nice enough when they finally arrived) We went through to the restaurant offered a set menu and normal menu Two chops were ordered from the set menu which ironically (chophouse) were not available a burger and fish off the main menu were also ordered, the fish resembling a sprat was quite disappointing, the burger was good - thank goodness the company was fantastic as the food didn’t surpass much more than ok. Having experienced the evening bar and the slow service well the breakfast experience downstairs was something else!! 2 mornings for breakfast quite a contrast too, Saturday morning was quite good, everything was available, cereal, juices, selection of breads, pots of yogurt and granola, smoked salmon and hot food we had breakfast at 9.00am, the restaurant Sunday we had breakfast at 9.30am, what a contrast, tables hadn’t been cleared (there were several empty and in this state) we cleared a table ourselves and had to request for a waitress to clean and wipe the table down. Where we had placed the previous used plates and cups , were left there and not cleared by the waitress. We went to the service area and it was a nightmare; throughout the time we were there the service was poor with lack of food displays and lack of cutlery and bowls, there was just chaos and what seemed like one guy working and trying to keep the place moving. In contrast to the day before, juices were running out, no available cereal bowls, no bread for toasting, no yoghurt granolas, at one point no mugs or glasses to drink from and the hot food ran out with something constantly being waited on. There were two waitresses that were a waste of time, they needed to be managed and to be productive, they had no idea about offering great service …. When we commented to the guy about being busy he said this is nothing 😳 The room was on the first floor at the rear, quiet and a comfortable bed. However, the door didn’t shut properly and had to be pulled / pushed hard to ensure was shut. The bathroom was ok however the shower tray filled and you were standing in water that took an eternity to drain away

A hotel in a high-speed service area, suitable for taking a rest after being tired from driving at night Although there was only one person, the guy at the front desk gave me a family room The bed is hard, but still clean You have to eat breakfast in the service area. The waiters are very enthusiastic. The food is average and the sausages are dry.

We enjoyed being on the outskirts of Bristol in a historic house in a lovely village. Comfy bed, and small touches - tea, coffee and some milk in the fridge - were helpful. Nick kindly posted on the scarf I had left behind - thank you for that and our comfortable stay.

Originally hailing from the area, it felt strange returning to old haunting grounds. The hotel has very much grown up since the 80's when I last visited. We booked an accessible room with breakfast. Parking could be an issue with less able or limited mobility (the disabled parking is at the bottom of a steep approach to the entrance) Ringing reception from my car, a very nice young man said it would be ok to park outside the main entrance thus avoiding the steep incline. Our room was on the 6th floor and didnt have a ”view” as at the side/back of the hotel. However, in terms of accessibility, we couldn't fault our room. The room was spacious for my husbands wheelchair, with both USB and plug sockets next to the bed which is good for charging his wheelchair. The bathroom is a wet room with a nice set up of lower sink and grab rails etc. We enjoyed a couple of drinks in the modern bar area before going to eat in the restaurant. We chatted to the staff who were very efficient and very friendly. In particular Julie, who was Maitre 'D was very attentive to our needs and we had a good rapport with her. Our evening meal was cooked extremely well and was very tasty. Breakfast was equally well cooked with a great selection of items to choose from. Again, Julie helped with serving our food directly to us as I also have mobility issues. Overall, I wouldn't hesitate in revisiting this hotel, it is one of the best hotels in terms of quality and accessibility that we have stayed in.

Stayed as at an event in Bristol. Declined to have breakfast @ £18 which I felt was way over the top. Chose to nip over the road to Costa and for what I wanted it was far more value for money. Car parking was also dear @ £14/night but after researching elsewhere it seems it was competitive. Have stayed at this Hotel many times over the last 30 years and it is still outstanding

We arrived on a late flight from Portugal with a particular room booked which we had done through a third party booking service (queen). The hotel was clearly very busy and we were put into a room with twin double beds. This was not ideal and we asked the receptionist if it was possible to have the room we had booked. She moved us to a much nicer room (same footprint but better layout which meant I could share a bed with my husband!). This was a real 5/5 from us because despite an initial problem the really kind and professional receptionist went out of her way to fix it, and also comped us a couple of drinks which was unexpected and massively appreciated. It has made me much more likely to choose this chain again, knowing that a small hiccup will be dealt with nicely. Great staff. Room was comfortable and well proportioned and I like the fact that the toiletries are in dispensers so less plastic waste! The bar was lovely as well with really nice common areas to relax. Late night bar staff were charming and friendly. Well done Hilton!

The staff were great the receptionist was marvellous plus the breakfast staff and managers were so helpful definitely the place to stay In Bristol!!! Thankyou