Elaine
12 Φεβρουάριος 2024
The lobby decor was nice. The checkin clerk was nice but not informative. She did not inform of the every other day room cleaning policy. When the clerk quoted the total price, we had to ask what was the extra $100 charge and after inquiring then was told it was for incidentals and would be refunded if we had none. There is no paper work for your review., if we have any questions or inaccuracies we will only be aware after we have left property.
The room had a non functioning iron, a dirty cleaning towel in the corner, and a bed that felt and sounded like it was in wooden slats. Creaking and cracking just sitting on it, or rolling over. The linens seemed as if they have not been replaced in years.
The shower design does not make good sense. The door slides near the shower head, however to turn on water and adjust temperature you must reach through shower spray because the handles are on the back wall of the shower closer to the back shower door that does not move. I would say location is great, staff is kind and welcoming but the property does not live up to the Hilton expectations. I would not stay here again.
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