Premier Inn Stafford North (Hurricane)

The hotel is small but convenient and clean service is so so

Paula, the breakfast chef, could not have been more helpful or efficient. Kind, polite and cheerful. Nothing was too much trouble for her. Rooms clean and comfortable as you would expect at Premier Inn, but staff made a difference to a standard experience

The list of failures are… No working heating in the room. No hot water in the room. Grimey bathroom. Coffee machine at breakfast not working. One kettle for a breakfast room full of tradespeople. Poor quality breakfast with advertised items unavailable. No understanding of EV charge points provided on car park.

Rooms are a bit dated and could do with a bit of a TLC makeover. The car parking area is a bit tight, however the EV charging points are an extra bonus, and this was ideal for my commuting in and out of work. The shire horse pub next door is perfect for a nice relaxing meal on an evening. The premier inn staff at breakfast time were a credit to the business as they were constantly smiling and very pleasant and so helpful, which is something you don't see too often nowadays, well done to all involved..!

After spending a couple of days staying here whilst taking the family to Alton Towers, I managed to check out leaving my wallet in the room. The hotel staff tried to reach out to me but unfortunately I was already home by the time I got the message and therefore unable to get back to collect it. They kept it safe and, once I'd made arrangements for them to send it to me, it arrived back to me exactly as they had promised which saved me a lot of stress having to arrange new cards etc. Thank you to the team for their help.

We stayed at the hurricane as it is centrally located for various attractions. The room is faultless it’s clean and comfortable with excellent facilities genuinely cannot fault the room the reception staff were polite informative and helpful. The only issue we had has been the breakfast! It’s beyond words how disorganised and disgusting the whole experience is we cannot advice strongly enough to find alternative! The breakfast is held in the very very small breakfast room, there are very limited tables no space and very very poor choice! When we arrived there was a sign asking for guests to wait to be seated, so we did, two other couples ignored this and found tables, we waited, caught the eye of the lady serving, got ignored! So eventually sat down at a table. At no point were we or the other 6 guest couple and families approached to ask for our room number or even confirm we had paid for breakfast! On approaching the very small breakfast area there were no pancakes no muffins no white or wholemeal bread, the butter and jams selection had not been replenished the coffee had run out the pure fruit juice was cordial. The breakfast selection was poor and unpleasant! Whilst seated eating toast a gentleman took two bags of waste through the restaurant which was beyond disgusting! We advised the lady serving that the breakfast was poor and disappointing she shrugged it off and say oh sorry! We went to reception to complain and ask for a refund on the following days breakfast as it was so awful for the receptionist to say she needed to speak to the manager for the same lady we had expressed disappointment too about the breakfast to arrive??? Completely clueless and completely disregarding for the fact her service was appalling?? At no point were we asked how it could be improved or what was wrong?? The lady clearly is not an experienced manager! We have booked breakfast at The Shire Horse next door as the meals we have had there during our stay have been amazing! If booking at the hurricane the rooms are great but strongly advise booking breakfast at the shire horse!

Minutely small and cramped breakfast room is not a good experience and staff seemed overwhelmed by numbers of guests using the facility concurrently. Staff however were really friendly and apologetic about the set up of the breakfast space.

Very good stay, we stayed in room 24 on the ground floor, the room was clean and to the usual premier inn standard, the staff where very tenative, the breakfast staff where very good and seemed really happy and pleasant. The lady in the kitchen was keeping the food levels low so it was always fresh and not sat there for ages. Overall good stay

Arrived at 2.10pm the receptionist stated that we could not book in until 3pm unless we paid an extra £10 to book in early. I asked to use a toilet and was told "sorry we have not got a public toilet so you need to go to the Brewers Fayer across the road". Not a pleasant greeting or a smile even when we came back to book in. The room was clean and tidy. The bed was comfortable. We had traveled a very long way to stay here to be greeted by staff that appeared to not want us there and only two tea bags in the room.