Elizabeth
31 Δεκέμβριος 2022
The restaurant staff, specially Alberto and Tomas made our stay a thousand times better. The ballet parking and security staff were also really nice and polite.
Positive things
The hotel is in a good location, feels safe and was really clean.
Not so positive things
Pool was not heated as advertised
The hot tub was never hot, just warm
Gym is super basic and you have to call the staff to let them know you will use it or the lights are off and/or door is closed
Spa and salon are rarely open and front desk don’t have basic information
You have to ask for basic things like pool towels, hairdryer and iron at the front desk and they will take them away without telling you if other rooms request them because they don’t have enough for everyone.
The rooms are a bit outdated, not cozy at all (no side lamps, noisy AC, broken light in bathroom, dingy towels)
Guests were not polite. They showed up at 3 am and slammed doors, were loud, etc.
We booked our hotel late in the season so we didn’t have too many options. We knew this was going to be an interesting stay and we were not wrong.
Would I recommend this hotel or stay there again, not really.
The owners should paid attention to details, charge a bit more, support their great staff by giving them the resources they need to do the amazing job they want to do and this place could become a cute boutique hotel in a great location.
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