Mercure Danang French Village Bana Hills

The service is top , special cable car route for in-house guest so you just void from the crowded tourist , the hotel staff will help you from the check in lobby from down to get up cable car and once reach the mountain another will handle from there and lead you to hotel reception for room key . For in house guest you also may take the earliest cable car to golden bridge in 6am. Even thought the weather during my stay was not perfect ( raining and can’t see the view) but I love this place and would like to visit here again in another season . Highly recommend family to come , at least stay one night .

The staff’s helpfulness and the smooth check-in process facilitated by the porters are frequently highlighted.

Nice service. Nice buffet food. Lots of variety. Stunning views. And nice golden hour morning cable car to see the golden bridge in the early morning

Good service . All staff have service mind and They are very helpful. The rooms are comfortable, clean, and fully equipped.

We went there on the weekend and spent a night there. The place itself is pretty nice (I mean Bana hills) - The checkin process took a long time. - The checkout, they made us to waiting for bellman very long time, and at the end no one came! - The room facilities are good. - The room we stayed in was not soundproof, we can hear the music from bar, they play Thai music so loud at night and after the bar closed there is a group of Thai people shouting and singing (I’m Thai, and in my opinion, what they did was not good) we called the receptionist but the first 2 times nothing happened. - The breakfast is good.

The hotel is old and sometimes feels like some smelly! I think the hotel need to do a maintenance inspection!But the staff was good , overall I feel good for the stay!

Everything good Everything good Everything good Everything good

The room was very old and not that much space for a family room at all. There was also no main door to the bathrooms which was weird for a family room. When we entered the room, we could smell the musty woody smells coming out. It was good that hotel might be aware of this often smell so they arranged the air-purifier in the room when we checked in. However, the total experience here was terrible. we firstly reached the Toc Tien station thinking that we could get a hotel cable right after we checked in at the station, however, the front desk agent told us to follow the bell man to another station without any explanation and made us go up to the cable car among a thousand of tourists over there. Ever worse that the station was dropping off at the golden bridge station which we had to carry our big luggage through those amount of people and went to another connected cable line to go to the hotel. When we reached the hotel, I asked front desk agent about the cable car, she said that since we reached here too early which the hotel cable car at Toc Tien Station was not open yet (we reached at around 9:30am.) thats why the bellman had to bring us to another station which had a thousand of people. I dont know why they didn’t explain us at the first place and we couldn’t find any announcement about the station opening hours at all? Secondly, we kept our luggage at the store and went out at Bana Hills, we came back at around 19:00hrs. The lady from front desk didn’t even escort us to the room but let ‘security guard’ bright us there. We received the breakfast coupons from the lady but we didn’t know that it had to show at the restaurant too. She didn’t even tell us the restaurant name or the directions to go there which made us even confused in the morning. Thirdly, when we were in the room, we called to ask for more bottles of water since we were 4 people and we got 1 bottle per person which basically not enough for a human being, but the operator lady told us that it will be charged for 52,000 dong per bottle which was incredible non-sense for a 4 star Mercure brand. Fourthly, we asked the front dest lady at night about the station that will take the guests directly to the Golden bridge in the morning at 6:15hrs. If the station will be opened or not since we noticed that there was a sign of temporary closed. The lady said YES we could come here at 6.15 and go to the Golden Bridge at this station. When we woke up, turned out that it’s closed as we were afraid. Total experience here at the hotel was terrible, the staff were unprofessional for a 4 star hotel at all. The only good thing was the location.

Unfortunately my room is underground , small toilet & bathroom without bathtub this price is no choice. I choose 28 sqm but location of room is not good at all. It far from golden bridge I think 22 sqm better than location