Crystal Boutique Hotel by Thg

４泊で予約したが、最終宿泊日にベットメーキングを含め清掃がされなかった。フロントに苦情を言うと、謝罪もなく言い訳ばかりで不快に感じた。結果的には善処されたが、気分を害し今回の旅行での唯一の汚点となった。

So not book this hotel Spend extra money for better accomodations. There is no breakfast unless you want Pho or salads or stir fry and French fries . My pillowcases were dirty. no soap you must use the shower gel. Huge water leakage in bathroom. Toilets smell. Not sure if they know how to do laundry. I was disappointed

The worst hotel I have stayed at so far in Asia. It looks NOTHING like the pictures. No sea view which we paid extra for. All the tall buildings in front of the hotel block the view. None of the staff speak English. Very noisy hotel. Guests smoking in the hallways. 1/2 a toilet roll upon arrival. Old worn towels and sheets, no shower mat, broken phone in the room. Every time we needed the reception, we had to wait forever for the elevator and go downstairs. Old broken furniture, paper thin walls and over all just a total nightmare stay. We left after 24 hours when we woke up to no water in the hotel and the staff told us the pump was not working. Stay away at ALL costs. There are many better hotels in the area

Stayed at the Crystal Hotel during our visit to Da Nang. Check in staff was ok. No issues checking in. The room was "oldish" with a bit of damp carpet smell but was clean. They tried to accommodate us for breakfast for vegetarian meal. The breakfast area needs lots of attention. They were helpful arranged same day laundry.

So after checking lots of hotels online, I choose this, and off I am to enjoy my life and wait for my trip. Until... about FIVE days before my arrival, they message me asking me to cancel my booking (it was through a notorious booking platform so I guess the cancellation has to be from the guest) because they have no more space!!! I was shocked - surely then you stop taking bookings, not cancel a booking that was confirmed 3-4 weeks before? They didn't give me an explanation, I imagined their system messed up in taking bookings from different platforms, and it was easier to bump out a single person rather than a family. But seriously? I had 5 days to find myself a new place and I was pretty busy in my life, and all the other places I had looked at were sold out by then so had to start the search again and ended up spending more in a new place. I loved where I stayed and thankfully I am not struggling for money, but what if I was? I found this very unprofessional and 100% unacceptable, really no way to run a business - make your guest homeless 5 days before departure, and not even give a proper explanation (language barrier might have been an issue). As I complained, they even said they would try to find me a room, which was the moment I really hit "cancel" because I didn't want a second rate cupboard arranged last minute, I wanted the room I had chosen through careful selection. Anyway I am glad I had a great experience elsewhere.

Se rien en tu cara. Llegamos y nos dicen sin aviso previo que no tenemos habitación, porque estan de reformas. Nos intentan dar una habitacion en otro hotel de peor calidad, peor ubicacion y sin piscina... Cuando le preguntamos por las caracteristicas de este segundo hotel se hacen como que no saben hablar ingles y no nos responden. Cuando ven que nos vamos, nos intentan ofrecer un descuento por el otro hotel, denigrante. NO RESERVEIS AQUI, NINGUNA SEGURIDAD EN LAS RESERVAS Y LES DA ABSOLUTAMENTE IGUAL QUE TE QUEDES EN LA CALLE.