Taylor
4 Απρίλιος 2024
This was THE worst experience we ever had staying at a hotel! During our stay we kept the do not disturb sign on the door since day 1, but later found out someone entered our room and stole our jewelry. Engineering ran the keycard log for our room and found that someone did in fact enter our room from housekeeping, but “the individual listed on the keycard profile no longer works at the hotel” and they don’t know who cleaned on the 3rd floor per the housekeeping manager, Angel. No cameras on any floors except the 1st floor. The housekeeping manager, Angel, tried to get us to leave the front desk and allow them to give us a call upon their review multiple times, which feels like a way to cover up this whole experience. We’re now pending an investigation by the hotel and Dallas PD. Please save yourself the stress and do not stay here.
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