Seerock the King's Domain

環境非常好，很原生態，能看到各種小動物很有意思，服務員全是男士，服務態度很好

I'm a frequent traveler and I was tempted to try out this hotel as I came across one of their offers. I called the hotel and checked their availability and placed a temporary booking. Then I confirmed the offer and made the payment and requested them to send the booking confirmation. I had been trying for 3 days to get a booking confirmation from them!!! But still had NO success. I travel a quite a lot and sending a booking confirmation is a matter of few minutes usually. I was surprised why it is taking them days to send a simple booking confirmation. I have made more than 10 calls over the past 3 days to ask for the booking. Also, to my surprise I found that the last few calls made to the landline were intentionally picked up and cancelled. (This is a FIRST in many of my travels). Also, I had the feeling that the first female agent who picked up the reservation was clueless. She was not good in her English, so I spoke to her in Sinhalese. Whenever I inquired about the booking she will reply saying it will be sent shortly. But it never came in the first 3 days. What a waste of time! Finally on the fourth day another reservation executive picks up the call and sends me a booking for a different set of days. I tried to call and ask them to correct it. But the hotel never picked up any of their phones. So i finally decided to cancel the booking. I'm sure they have made a Blunder somewhere!!! hence this reaction! I have seen hotels make mistakes before but the quality hotels always try to make amends and will usually try to check with the customer and correct it. This is a good sign of the lack of quality and lack of training of the staff. If the staff is this negligent and rude even prior to your arrival, I'm glad I didn't go there to find out!

The room with the jacuzzi is great. It’s the only good thing about the hotel other than the staff. The room is actually a luxurious room but the water pressure was not that good. Also the jacuzzi wasn’t working really well. It leaked on our first night. Pool had no view at all and the showers and the water feature was not working at all. Several pool tiles were also broken and there were many frogs inside the pool. Also it was not cleaned properly. There was no place to take nice pictures even. They’ve ample place but not maintained properly. Landscaping is nil. Also horrible wifi Food was the worst we’ve ever tried at any hotel. Don’t get fooled by the positive comments regarding the food. I’m pretty sure they’ve not tried star hotels before. The menu was horrible. There was actually nothing to choose from. Menu needs to change and also only the local food was okay. Other than that pastas was horrible. I had a spaghetti bolognese and it was not a bolognese at all. They just served me noodles with beef and tomato slices 🤦🏾‍♂️ The worst thing is we booked the hotel on full board through another app with a discount. The management refused to serve us English breakfast because we booked it on a discount. It was not mentioned anywhere at all. Also it’s very poor to treat different customers in a different way. The only silver lining is Shehara who tried her best to give us an enjoyable vacation but this was a disastrous vacation. Again what I have to say is don’t be fooled by the pictures or positive comments

Our visit was on April 2024. The Stay was a great one.The room had a Jaccusi and was a splendid room indeed. Hotel was clean and tidy. Surrounding was nice too The service was excellent . Bathiya and the team was on the point when it came to hospitality. Food was Delicious 5 stars to the chef.Highly recommended ! Thanks Bathiya,Duminda, Malindu,Malinda, Danuddara, Cheff Ravindu, Mahesh, Shehara, Isuru Renuka and Rosy

This place deserves the 5 stars it earned! The rooms are spacious and clean. The staff is amazing, friendly and very helpful. When they realised that the WiFi was weak, they fixed it within minutes . Breakfast is sufficient, it is not a buffet. Location is very good 15 min. From the ROCK.

We had a lovely stay in this hotel which was located in the middle of nowhere but close to the Sigiriya Rock. About 25 individual chalets, beautifully designed, super comfortable, spacious and fun. The restaurant served delicious local food.

Great location for the area, especially if you like to stay out of the busyness and love small scales resorts. Nice bungalows with comfortable, need and clean rooms. Most importantly extremely nice people and a good cook. Take a swim in their perfect pool, after the long day out.

Comfortable well appointed rooms , but that’s it. Despite several emails they had not adhered to our request for a triple room. The food was probably the worst we’ve ever had in any resort/ hotel anywhere in the world. The restaurant can only be accessed by climbing a very steep flight of stairs. Being disabled, this was impossible . I was told that the food could be brought to the room at an additional charge of Rs 1000 each meal! There was no pool attendant and the shower and water feature at the pool did not work. There was no way to communicate with the staff from the room. No phone. We were given a daily menu with 3 choices for each meal. There was no a la carte menu. For someone who cannot eat carbs, there were no options available. Dessert was a tiny square of “Crème caramel” made from a packet ! Disgusting ! Indeed a great shame for a hotel with so much potential.

We stayed at The King’s Domain last December and had an absolutely wonderful experience. We stayed there two nights. They took care of us from the moment we arrived to the hotel, it made our experience extremely pleasurable not having to worry where to go. When we arrived we were welcomed with fresh drinks to refresh us. We were then brought to our beautiful room that was large, spacious and modern. We got to experience the private jacuzzi. Their service, kindness and meals are superb. They gave us safari experience to Minneriya. Cannot recommend this hotel enough we would come back.