The Elgin, Darjeeling - Heritage Resort & Spa

We thoroughly enjoyed our stay at The Elgin which is located in easy walking distance to the main shopping and markets area. Also a short 2k walk to the outstanding Himalayan Mountaineering Institute and famous Zoo. The service was always professional, attentive and helpful (Priyanka, Dileep and Ashoka are just a few names). The buffet style food for breakfast and dinner was also of a high standard. Both inside and outside areas are wonderfully enjoyable to sit and enjoy lunch and a beautiful cup of Darjeeling tea. Our only recommendation would be for an update to the bedding and bath towels but we still rated it 5 stars as everything else far outweighed that small negative. Would highly recommend this historic hotel for an authentic Darjeeling stay. Janet & Baz, Australia.

A lovely experience from service to ambience to food quality , location all value for money.. Truly a 5* experience.. A humble request to take special care and give attention to their pets Kara and Coco.. They are a delight at your property :)

I and my family thoroughly enjoyed our stay at Elgin. The hotel is very near to the mall and is clean, hygenic place. it is very well maintained without the vintage furnitures and modern amenities. The food was also delicious and they prepared special food on request for my infant daughter. The high tea concept also was superb.

We, as a family of 3 including our 4 year old son, stayed in this hotel between 13th to 15th April'24. We were allocated in Tenzing Norgay wing at first floor, in one of the deluxe rooms. The hotel attracted as as it was originally of Coochbehar Maharaja's summer holiday house but what this hotel left on us is the perfection of cleanliness, service speed, mannered and learned reception, waiters and a very fulfilling experience. If the traffic outside brothers you, coming back to the hotel will offer complete solace. Location is perfect - a few steps away from the mall. Food was great (specially the egg pakodas). Hotel decor is marvellous but how well and near they have maintained it, that's an achievement. Evening high tea is recommended.

We stayed at the Elgin, Darjeeling for 3 nights. We had a premium room, at the lower level, in the Tenzing building. The hotel had already told us there isn't a good view from the room; it had 1 window facing a road. The hotel is in a good location; about 5 min walk from the central touristy location (char rasta). But walking on roads in Darjeeling is a pain, because the roads are narrow and there is constant traffic. The hotel reception staff were helpful, first with the booking and during our stay (checkin, checkout, etc.). There are 2 buildings where the rooms are located; it is better to get a room in the same building as the reception since it has better access to the sitting area, restaurant and bar. We were in the Tenzing building, which is a short walk away, which can be a bit of an inconvenience if it is cold or raining. The room was pretty spacious, with a bed (it was 2 small beds joined together and there are 2 twin mattresses with a small gap), 2 chairs, small table, TV. The bed was definitely not up to the mark: the mattresses were soft, bedsheet was too small so it would come off from under the mattress, the comforter was old & worn out without a proper cover. There was no central heating; there was a room heater which takes time to heat the room. There is no desk. This is an old hotel, with its charm, etc. but that also means that there are some small inconveniences. The bathroom was refurbished, so there was a geyser which provided hot water, a bath tub and a stall shower. There were some basic supplies like soap, sewing ket, dental kit - no shaving kit, limited towels. There is a small closet inside the bathroom with a small storage. Housekeeping doesn't do a thorough job; there was dirt in several places, including on the mirror in the bathroom. On our first day, there was no tea/coffee in the room; they provided it after we called. We ordered room service once, and it was fast. We had breakfast at the restaurant every day; breakfast is basic but good - juices, cereals, baked items, eggs, some Indian items like poha, idli, etc. We had dinner once and it was a big disappointment - the parathas were hard like papads. They also told us that dinner had to be pre-ordered before 7:30pm, but didn't tell us they have a buffet dinner. It was hard to understand the pricing, some common items were very expensive, and some other items like Indian curries were cheap. Overall, the room was functional, most of the staff was helpful and nice. We stayed at Mayfair during our previous trip and that was better (in the same price range).

We had a three-day stay in March 24. The old heritage property has it's own charm. It's a beautiful property, very well maintained with proper amenities. The food is very good and the staffs are efficient, and cooperative. The rooms are comfortable. The sit out area with a beautiful view of the valley and the lounge further add to the pleasure. Even the spa is also very good. Yes, there's no lift. But except for the very old, it should not be a problem. We will look forward to come back here sometimes later.

Extremely disappointed with the service provided during my recent stay at the property. After selecting The Elgin Darjeeling over the Taj based on promising reviews of its historical significance, my experience fell far short of expectations. Throughout our stay, my companion and I encountered consistently poor service during both dinner and breakfast. It was evident that certain guests received preferential treatment, which was disheartening to witness. While I refrain from making any caste or country-based remarks, I feel compelled to address the pervasive nature of these issues across multiple instances. Despite bringing our concerns to the attention of the on-site manager, the subpar service persisted, leading us to conclude that it may have been intentional. This realization left us deeply disappointed and dissatisfied with our overall experience at your hotel. We also raised the same to the Property Manager. Comparatively, our stay at The Elgin Nor Khill Gangtok immediately prior to arriving at your property was a stark contrast. The staff at that establishment exemplified courtesy and promptness, further emphasizing the disparity in service quality. In the spirit of constructive feedback, I intend to share my experience, with hopes that it may prompt improvements in service delivery for future guests. I sincerely hope that steps will be taken to address these issues.

+ Great Location, 150 m from Darjeeling Mall, the heart of the Queen of the Hills + Excellently maintained Heritage Property +Brilliant Gazebo and Glasshouse inside the resort +Excellent Service +Freindly Staff Members +Nice view of the valley +Well appointed clean and hygienic Room with very good amenties

The staff is polite and very nice. I am giving it 4 stars only because of the dining room. Staff though very polite was not prepared for breakfast. The chairs were stained and dirty. When we checked in we got a room overlooking the courtyard with a full blast party going on. Front Desk was great in moving us to a quieter room. So we appreciate that. If the dining room can be cleaned property I would give 5 stars