Dikons
29 Ιούλιος 2024
Positive: Nice room, good facilities, beautiful SPA area (that`s why gave at least some Points) Negative: Half board dinner was really poor, something you can buy in a grocery (e.g. smoked trout with toast, tomato soup from can) and cheesecake was totally unenjoyable (worst cheesecake in my life). Actually we would be happier if cheese cake would be grocery store quality. Moreover, staff was new and the manager pointed out on their mistakes less than 2 m from our table, so we could hear everything. Very unprofessional from restaurant manager! SPA: SPA was open till 21:00. At 20:00 no staff was presented. Probably due to lack of personnel: there were no glasses for water (there were no glasses when I come and there were no glasses when I left 30 min later), floors were wet. There were people walking in street clothes and shoes along the sauna, looking thought the glass wall inside of sauna. People were just lost as there were no-one who could guide them. However, for someone who was at the same time in sauna it was very unpleasant. After complaining about the situation at reception desk, again situation was not treated professionally, far away from 5-start hotel level. The service level was very cheap and poor!!!
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