Επισκέπτης Χρήστης
8 Μάιος 2024
This was supposed to be a 5 star hotel resort but it isnt, this is more like a 4 star tops and thats pushing it. Rooms very average to be honest, wernt clean until we had to ask. Food was great, ill admit that no issues here and the chef was absolutely great and catered to our needs, so our compliments goto the chef here. Bar service, well this was actually bad, looks like they had trainees there and he couldn't make any decent cocktail at all, i am surprised at this as normally there would be there some one experienced along a trainee, however i did feel sorry for him as he was off his feet, poor management really. Hotel staff were fine in general and kind. The reception were ok but couldn't understand english at all, so thankgod for google translate. we had guest services and they did the translation for us. Simple things like paying via phone lets see was impossible so card only physically inserted with chip and pin, no big deal. Pool was ok but cold, so didnt bother and it was small anyway. This isnt a big place at all, the foyer was fjne and nicely done, and only 1 bar there if theres no animation. Please note that drinks all inclusive are only until 11pm, after that its all chargeable. We arrived late on Monday evening around 1030pm, once we had a snack etc...it was 11 and couldbt even have a drink, even they knew we had arrived late, shocking customer service for a 5 star property. The beach was great and the walking paths were great too to go for a quick walk along the coast. They don't do any currency exchange here, i actually had to go to another hotel down the road and they had no issues at all, so really let down here as theres hardly anything around the hotel, although there was a chas point down the road but wasnt working. In all, i wouldnt go back here to this resort as its also middle of now where and 30min away from town centre Kusadasi. Sorry but this is my honest opinion of this place just because it was a 5 star i expected too much, if it was lesser star then fine i would understand, so i really dont know how they can be classed as a 5 star.
Μετάφραση