Επισκέπτης Χρήστης
23 Απρίλιος 2023
Our stay at this hotel was fraught with safety concerns and unprofessional service. The entrance featured a slippery slope instead of stairs, which posed a risk for guests with mobility concerns, especially during rainy weather. A young boy in our group sustained an injury due to the unsafe environment, and after suffering pain for three days, he had to seek medical attention. A girl also almost slipped while wearing heels, which could have led to a severe injury. Housekeeping services were subpar, with rooms being cleaned only upon request, and even then, the quality of cleaning was unsatisfactory. Towels were never changed throughout our 4-day stay, adding to our dissatisfaction. The staff's behavior was consistently irritated and distressed, making our interactions with them unpleasant. Furthermore, the management charged us extra for a washable towel, wrongly claiming it as property damage, and overcharged us for water bottles without proper labeling. The hotel management's refusal to accept responsibility for the numerous safety issues demonstrated a complete disregard for guest safety and satisfaction.
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