Hotel Grand Legacy

We stayed here after a 6-day trek hoping for a restful night, but were met with disappointment. Persistent banging from the top floor disrupted our sleep, and staff initially denied it, only to later admit they couldn’t resolve it. The next day, we requested a late checkout due to lack of sleep and discovered the TV and WIFI wasn’t working. Staff dismissed our concerns, saying we didn’t need the TV or Wi-Fi if we were resting, as these were “complimentary.” Despite multiple calls and trips to the front desk, no solution was provided—even by 3 pm the next day. When we raised these issues with the General Manager, he dismissed our complaints entirely, refused to speak with his staff who confirmed the noise and Wi-Fi issue, and claimed no other rooms were available and told us to leave. The hotel’s poor facilities were overshadowed by even worse service. If you expect basic hospitality, look elsewhere. A suggestion to trekkers to go to other hotels or dorms as you won't be paying higher prices and getting sub par facilities.

The staff was helpful. The cleanliness was not very great. Saw a couple of cockroaches in the room. Also there were a bunch of noisy kids who were up very late and making quite a racket.

Nice stay and great staff room size is good, staff is responsive and polite and food is good parking space is also good