I come to Des Moines twice a month for 3 days each of those times. I always make my hotel reservations at least a week ahead of time through ********** I'm not sure exactly what had happened but it looks like I accidentally made my reservation for July 3rd through the 5th instead of June 19th through the 21st. When I got to the hotel and he had told me about my mistake I went ahead and booked the room anyways for the 19th to the , I ended up having to pay full price for both the days with no discount applied. I was staying at this more expensive hotel downtown because with ********** I had received a free night stay so it was worth staying at a more expensive hotel. I had spoke to front desk clerk about canceling and getting refunded for the July 3rd through the 5th I had told him I booked it through ********** he said that shouldn't be an issue on ten home that week and called ********** they tried for two days to try to get a hold of the motel to see about canceling my reservation once they did get through to the hotel the hotel refused to cancel my reservation ********** was nice enough togive me another free night. ivwill never stay there again, the room was disgusting the floorwas so dirty I had to take a wet towel and actually mop, if you shut off the lights at night you shut off the TV the shower head in the shower would not stay clipped so you had to hold the handle the whole time there was toothpaste on the wall in the bathroom.
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