phonee4fee781f602018
9 Οκτώβριος 2024
There are many lovely aspects to this hotel with equal concerns. The foyer, restaurant & lounge area are lovely, elegant & well maintained. The staff in the restaurant & bar are excellent & a credit to the hotel. Once you leave the entrance, things change. The pool & garden is gorgeous (note the back pool has a plastic lining, not sure about the front pool, its very noisy by the road) The pool furniture is tired, mattresses stained & rattan in the side tables disintegrated. It makes the area look shabby & un cared for. Our room was a similar situation. All the furniture was chipped & cracked, walls stained also chipped, bathroom sink stained, & a foul smell coming from shower recess. No powerpoint by bedside unless you unplug lamp. This is not the quality or standard expected of this style of hotel. The hallways were also scuffed & paint chipped & looked shabby & uncared for. When I mentioned my concerns, the senior staff member rolled his eyes at me. Never, in years of travel has a front desk team member ever been so rude & disrespectful. It's hard to feel welcome when humiliated by the reception staff.
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