Southern Palms Beach Resort

Nice hotel. Great food choices. Staff was helpful and had great customer service. Night time entertainment was very enjoyable. Would recommend this hotel to anyone interested in having a good time.

We were given a lower grade room than we had paid for and he’d to move twice before we got the correct one . They were aware this had happened but did not tell us until we complained. Food is good , however if you do not like Indian cuisine your choices will be limited. Wine on the all inclusive is poor. staff are brilliant , management not so much . Annoying that you cannot go for a walk on the beach without getting swamped by beach sellers.

Diane beach is a gem. The locals are extremely friendly. The pool is large and very accommodating, always clean as well. Buffet was good, the menu changes daily. Very friendly staff, fun night time entertainment. Snorkeling in the open beach was my highlight 🏝🌴

Wonderful hotel - great location and also the facilities are great. The only issue is when the hotel is full - there are insufficient Beach towels. it doesn't help that most people take more than expected ie 3/4 more per person rather than one per person. We had to wait the whole day to get a clean towel. ( speaking to other guests - they collected their towels @ 7.30am or the night before...) . Would recommend that management bring in a CARD system for beach towels so that everyone has an equal allocation( when it is not full you can revert to the current system. ) Guest relations ( Marcia) is amazing and recommend speaking to her about anything local. She can advise you and help whenever possible. the biggest positive is the FOOD - it was amazing and the freshest of the cooking was visibly seen. the bar was quick to respond to drinks orders. the only issue is the amount of paperwork they need as most guests are on All- inclusive yet it was requested that the room number be given every time you ordered a drink. Perhaps management can review this? let the staff see the BANDS to decide which needs food orders or not

優點：沙灘不錯 缺點： 1.吵，非常吵！！！酒店在入住時未提醒我們入住時間段晚上有party ，半夜DJ喊麥喊得心臟疼，測了分貝已經到了噪音級別，多次和酒店聯繫換房間，都沒有得到迴應，最後才派了一個服務員來説可以換個房間，去了一看還是很吵，衹能忍到party 結束。第二天才八點，又是印度人婚禮的噪音！！！ 2.服務很差。由於第一天晚上太吵沒有休息好，第二天發熱請酒店找個温度計，或者派人去買我們來付費，酒店草草迴應可以找一下，但到我們退房都沒有通知我們到底有沒有温度計，而且叫其他服務也都回應很慢 3.吃的不行，酒店自助餐基本都是印度菜，各種咖喱和泥，非常鹹，不知道是不是因為酒店一多半客人都是印度人 4.房間設施老舊，床品很舊，看起來也不是很乾凈

Beautiful property, and amazing staff. Great food and drinks, very satisfied. Went with my new Fiancé and had too much fun. Ocean front room was great, comfortable bed, hot shower, impressed!

We loved the property itself! Rooms were amazing and we enjoyed the beach and the pool. The only complaint we have is the food. It lacks options and the same selections are served everyday. It lacks variety so you get tired of eating the same things. Absolutely loved the romantic dinner on the beach and the food within that was absolutely delicious

My family and i totally loved the place. It had a ll amenities with friendly and supportive staff. I would definately come back ☺️

When we arrived the fist day we were instantly greeted by staff and our bags were taken which was great. Check in was smooth and while headed to our room staff explained where everything was on the property. Now we had a long 24 hour flight to come to Diani so we had a bite to eat and walked to beach. By 9pm we were ready for bed, however there was a party right under our balcony until midnight. We called the front desk and explained to them that we were exhausted, they said they would call right back. 30 minutes later i called back to follow up. She said the party would be going until midnight but she would have the manager call back to see if there was a new room to switch to. No one ever called back of course. The next evening we were having dinner ar the buffet style restaurant, when we got up to get our supper the manager was yelling at the employees, about who was on what station. Right in the center of the room. I felt so bad for the staff. When we got back to the room another party was going on however i already knew if i called there wasnt going to be anyone to help me. Out AC leaked on the smaller bed, when i called about that they said they would send someone out but no one came so i had to share a bed with my roommate. The pool was filled with bugs that will swim and attach themself to you but that is no fault of the resort, and when u walk the beach it will not be in peace because many people will come to sell you things and excursions. Overall 3 at best.