Royal Émeraude Dinard - MGallery

We had a small hotel room situated next to the service elevator with a low ceiling height which gave us an oppressive feeling, tiny bathroom with minimal space to sit on the toilet and a dysfonctional shower head, burnt-out bulb at the entrance and stained fitted sheets that have not been changed. Definitely no loyalty programme benefits in room allocation.

Arrived by bike to be warmly welcomed by reception staff. Hotel is in a great location and despite the busy neighborhood quite quiet at night. Large and comfortable room, including a small terrace outside. It was possible to make the room dark at night and also as mentioned nice and quiet allowing for a good nights sleep. Very good breakfast buffet. Would definitely stay again as Dinard is delightful and only a short ferry crossing from St Malo.

We have been visiting this hotel each year since at least 2014 and have always had an enjoyable visit. The hotel is useful for us as it is very close to St Malo (for the ferry) and it has secure parking. During our first stay this year in August, we had a lovely room and received a very warm welcome. The room was spacious clean and in a good state of repair. We also stayed prior to returning home in September and the experience could not have been more different. Despite the hotel being very quiet, although I am a gold Accor member, we were given a room which must have been one of the smallest in the hotel (if this was an upgrade, I can not imagine what a more basic room would have been like).I appreciate that all the rooms are different which makes the hotel quite quirky. However, the room we were allocated was much more suitable for one guest rather than two; the bed being very close to the sloping ceiling. walls and bathroom. There was a big tear in the blinds in the bedroom and no blind on the bathroom windows, making privacy impossible. Also, to add insult to injury, those on reception forgot to give me my free drinks voucher. Unfortunately, not being able to speak French well it was not possible to complain. I really hope that the September experience is a one off and if we use the hotel next year, our visits will be as enjoyable as they have been historically.

We booked 3 rooms for 2 nights directly with the hotel. Arriving we immediately saw the difference between the website and reality. The hotel is dated, not clean and very dark. We received a room in each floor. Our room was on the ground floor. Brown room with brown walls - it looks as it sounds depressing. The rooms have a dark carpet that makes it more dirty in the look, as u see all the sand steps and feeling. Given we were on the ground floor facing parking lot and on the street level we felt no privacy as from the windows u can see the cars passing and drivers can see u… window curtains don’t close - that means light from the road was inside our room. Really terrible experience A to Z. We decide to leave after one night super disappointed.

Excellent location, close to the beach and shops and restaurants. We were lucky to find free parking in the street. The staff was very helpful and friendly. We attended a jazz music evening in the beautifully appointed conservatory on one evening, which was very pleasant. Points to improve: Though the rooms are well appointed, they are small, as are the bathrooms. The shower experience could definitely be improved. Otherwise, the rooms have tea, coffee and water and are comfortable.

We are used to staying in a lot of hotels (11 so far this trip). After many decades of traveling extensively for business and pleasure, I feel we have a rather good perspective as to what to look for in a hotel. As an attorney for a company that owned many hotels and loaned on other ones, I also have some professional knowledge of what it takes to run a hotel well. That is all a rather long winded way of saying we were delighted with the Royal Emeraude. Yes, it is an older property, at least the building. It has been carefully updated. Most of us enjoy a bit of nostalgia, but rainwater showers, modern elevators, good wifi, firm mattresses and premium towels and gels are not things most of us wish to give up in a "4 star hotel" for the sake of authenticity. Yes, luxury railroads and china on airplanes were better in the past, but not everything was perfect. The location is both central and attractive for enjoying the town. The hotel decor celebrates a bygone era when the grand tour wasn't done in economy class. Our second floor room was a bit cramped, but had all the expected mod cons. Would have preferred some stronger lighting in the bathroom, but that seems to be a common problem. Kudos for the Clarins products throughout. What really sets this hotel on the highest level is the amazing staff. Front desk, bartender, maids, everyone we encountered, was genuinely kind, cheerful, the kind of people you want to associate with whether you are traveling or not. I can't emphasize enough how rare this is. Every hotel is in the hospitality business, and most do a credible job. But you can tell when staff are being polite, bored, somewhere else mentally. Almost all are trained to bite their lip and not tell a poorly or unreasonably acting guest what is really on their mind. But to gsther such a completely charming staff reflects leadership and presumably a very fine job of taking care of your employees. Bravo and Brava. We are not big fans of buffet breakfasts, but they are fairly necessary these days. The Royal Emeraude's is a superior one, in terms of choice and quality. The freshly squeezed juice, wide range of pastries, wonderful Malo yogurt, all put one in a good mood to start the day. I would wish every hotel to use real Italian coffee, but that is another story. Theirs was acceptable. Having a fine 9 car garage right next door is terrific. It was a deciding factor in our booking the hotel, but as I have said above, everything else fell into place. One of your lady colleagues was especially helpful in assisting my wife in getting a coiffure appointment on short notice with a very skilled salon. That was mission critical for morale. We had already made a selection of restaurant reservations, but your colleague was able to confirm we were on the right track. As with any city of depth, it takes time to begin to understand it. The Royal Emeraude is a splendid place to stay and begin to savor what Dinard has to offer.