Hotel Tschurtschenthaler

18 members of our trekking club from Ireland stayed here, and we were treated very well throughout our stay. The food - breakfast and dinner - was excellent, and the downstairs pool and sauna just right after a tough day in the hills. Lovely staff, comfy rooms, great service and a cosy bar. Lovely hotel, enjoyed by all of our group.

The hotel having several qualities: sympathy of Maria (hotel owner?) and the SPA guy; hearty breakfast; great location; easy parking; the view from the balcony. However me and my son went through an unpleasant situation that negatively impacted our impressions. We were very anxious about the possibility of enjoying the swimming pool, but due to it was inside the hotel's SPA, some aspects prevented us from enjoying it: operating up to 7 pm; we were supposed to be silent and it was not allowed to take big dives; the worst: the water was extremely cold (in an indoor pool!!). Obviously, we didn't get inside and went back to the room disappointed. I looked for an alternative activity and found out from the description on the hotel's website that bikes were offered to guests. We went down to the reception, that was empty. There was only a dog, which belonged to a lady (maybe Maria's mother or mother-in-law). Innocently, my son went to pet him, as he was used to doing with other pets we met on our long trip. The dog let out a loud and angry bark and immediately appeared the old lady, that extremely dry and rude, scolded us for touching the dog. We apologize, but she didn't make the slightest point of being understanding or kind. An employee appeared and, in English, I asked about the bikes. Speaking Italian, the lady asked the clerk what we wanted and he talked about the bikes. I didn't quite understand what she said, but it was something like “say we don't have them”. I still replied, referring to the description of the hotel's website, but he reinforced that it didn’t. Disappointed with the pool issue and now with the bikes, I thanked them and headed towards the street, to cool my head. My son, howerver, asked us to go back to the room. When we head for the elevator the lady called me and in an inquisitive tone asked me if we were guests. I replied to her shaking the room key. Note: The lady was near the reception when we arrived with our luggages. I’d never been through such an embarrassing situation and it ruined my day. I felt offended as a guest and as a foreigner, for not being fluente in Italian or German. The next day we were greeted by the kind Maria, but we got a disaproving look from the lady, head to toe. Lady: Congratulations on the hotel you built, probably with a lot of effort and dedication. Be aware, however, that it is foreigners like me who contribute to keeping your hotel running. For my part, I guarantee that I will never return. Greetings to Mary! In time: reading the hotel reviews on Google I realized that this lady's pet peeve is about children. Well, since that's the problem, better to put in the description that the hotel is for adults only, it would save many guests the stress!

Trotz verbindlicher Buchungsbestätigung, mit dem Vermerk: "Die Bezahlung erfolgt in der Unterkunft direkt vor Ort, der gesamte Betrag muss in der Unterkunft beglichen werden", wurde das Zimmer anderweitig vergeben. Bei Ankunft im Hotel wurde uns mitgeteilt, dass das Zimmer vergeben wurde, da wir keine Anzahlung geleistet haben. Ein H o h n diese Aussage, wahrscheinlich wurde jetzt im August das dreifache für das Zimmer kassiert, als zu dem Zeitpunkt unserer Buchung. Also aufpassen !!!!!!!