Comfort Inn & Suites

This hotel needs a lot of fixing up. The covered checkin parking is not covered anymore. The pool is closed as is the gym and the general upkeep is lacking. We stayed but we won’t do so again. The cleanliness was sub par. Our key cards didn’t work much of the time. There was a dirty sheet on the pull out couch.

If you want sleep, DO NOT stay here! If I could leave no stars, I would. The room above us had children jumping off the beds onto the floor. Spoke with George at the front desk, he told us first that it was two warnings and that they would be asked to leave. That wasn’t true. After nearly 2 hours of the “thunderdome” going on upstairs, I went downstairs again. George informed us that there was nothing he could do but ask them to be quiet. They had over 7 people in one room above us and staff was aware. Staff is not helpful here!!

We had some issues with this hotel stay. We had previously stayed here in April 2023 and had a nice enough experience we decided to return. So this trip in August 2023 we had hoped for the same. We ended up having to go thru three different rooms before we got a good one. The first room they gave us the door lock didn’t work correctly. It appeared to lock but it didn’t feel like it fully engaged when we turned the latch. After closer inspection and playing with it we noticed the bolt hit the bar on the door frame so did fully extend to lock properly. After in forming the front desk staff we were assigned a second room. When we walked into that room we saw a bath towel sitting on the bed and then noticed the soap bottles on the floor of the shower. So back down to the front desk for our third room. Thankfully this room was a winner. Sadly this didn’t end our experience. That morning we went down for the breakfast that was supposed to start at 6:00am. When we arrived downstairs the whole lobby was dark. No staff or breakfast in sight. We tried to exit to load our stuff in the car and the front door was locked up. We exited thru a side door to get to our car. As we were loading our car a staff member drove up. He seemed confused about how to complete our checkout and said his manager will have to do it when he showed up later at 7:30am. So we left without being fully checked out and without our breakfast. You can imagine we had a very disappointing time.

My family and I stopped over for one night and our experience was great. The gentleman at the front desk was super friendly and made check in easy. Our room was really clean and comfortable. The hotel looked brand new or newly remodeled. The pool was under construction but we didn’t mind. We had only one issue during our stay and that was the elevator stopped working after we checked in. No fault of the hotels I’m sure and the front desk agent offered to move us to the first floor, which I thought was considerate. I would definitely stay here again when traveling that way next time.

If there was a 0 rating i would give it that as the person at reception said it was full and there was no room available. There was a total of 3,possibly 4 cars in the parking lot. The next morning (today) the parking lot was the same. We had been driving for about 10 hours. Like to think it wasn't a race issue and i hope the owner of this location gets to the bottom of this. He is losing money because of this.

We made reservations through Choice Hotels for 1 night. When we arrived we were told he could not find our reservation and insisted we made it with a 3rd party sight. After refusing to give us a room we called Choice Hotels and spoke with 2 different people and both said our reservation was in the system and could not understand why he could not find. They checked the area and found us another Choice hotel. We have stayed at Choice for many years and never had this happen Choice should not allow this hotel to conduct business like this