The Royal Riviera Hotel Doha

I liked their hospitality and the staff is very friendly. The bathroom is clean

Good location and services

The hotel is close to the Qatar National Museum and a few other landmarks. Hotel acoommodation is reasonable. It has its own restaurant with excellent but disproportionately expensive food. Customer service is reasonable but there are rooms for improvements. One negative aspect is, there is a general lack of awareness of health and safety.

Ordentlich, modern, sehr gutes Preis-Leistungsverhältnis

We stayed here courtesy of Qatar airways due to a delayed flight. As we missed our connecting flight in Doha. We were put up at the Royal Riviera along with the other affected passengers. It would mean a room and our meals included. We did not expect luxury, the hotel is located in downtown. Once the bis arrived, they took our passport and pointed us to the restaurant for breakfast. Actually the breakfast was a good spread, even with an omelette station. We ate well. After breakfast our room was ready and our passport was returned. It was a double room, nothing too fancy, it was in a good condition with all the amenities. We had a little snooze and then it was time for lunch. Once again it was a good spread, and I was surprised how good the food was. Even though we would only be here for part of the day. The hotel reception organised a driver for a city tour. We had no desire to spend the time at the hotel. By the time we got back it was time for dinner. Given the food I ate that day, it was a light dinner and once again the choice was plentiful. The hotel has a gym, sauna, a small swimming pool at the rooftop. The location is decent for downtown. You can walk to the souk, there are shops and places to eat nearby. The hotel would not be my choice if I was staying in Doha. It was more than adequate for a short stay due to a delayed flight.

We feel that some people have unfairly rated this hotel - we enjoyed the food ( vegan options) the location is good, the beds comfortable, the shower hot and the restaurant staff lovely ! Hannadine was smiling and helpful

Booked as a Qatar Airways stopover package and a most disappointing experience. We organised an airport transfer as arrived in early hours - not arranged. No reply to multiple emails prior to our arrival. On arriving at the hotel the reception staff were unfriendly and ridiculously slow with our check-in - we were the only guests at 0100! Throughout our stay the reception was unfailingly inefficient, unhelpful and discourteous - which was sadly also our experience with most of the staff we encountered. Clearly no effort made on customer service training. This hotel is in the older part of town and is clearly nearing, if not passed, the end of its working life and is now surrounded by building sites. The room was grubby - stained carpets, walls & bedding with a bed with a noticeable central dip. As remarked on in other reviews the shower surround leaks badly and the bathroom floor rapidly becomes a dangerous surface. The whole bathroom is mouldy and has not been addressed since at least 2015 judging by other reviews. As for facilities - the gym is functionally useless as the machines are old and broken. The rooftop pool is usable but small. We did, however, have a pleasant massage in the spa area. The 1st floor restaurant serves buffet meals - after having breakfast which consistent of an eclectic and random mix of foods none of which made a breakfast menu we declined to try the other meals there. The rooftop restaurant does have great views and after having to convince the waitress to serve us (see customer service training above!) we received an average but expensive meal. Whilst conveniently located for the National Museum of Qatar (well worth a visit) it is a taxi ride (Uber is available in the city and to - but not from - the airport) so take a taxi to any other eating establishment. Better still avoid this hotel and book any hotel in the newer areas of the city. This is not a 4 star hotel and Qatar Airways have done the hotel services and the city a huge disservice by recommending it in the first place. If you are transiting and only need a bed for the night then this might suffice for the price, and proximity to the airport. However for a holiday then avoid - there are better and better value hotels in Doha.

I had book a room and precisely asked for early check-in with additional cost due to my Journey, they confirmed and send me a confirmation letter, on my arrival day while I am in taxi I give a call to the hotel to make it 100% that i am on my way to the hotel, a Philipino lady answered my call without a proper greetings, any how I mentioned that I will be in the hotel in 15 minutes want to make sure my room is ready, her response was so unprofessional “what check in at this time no way” we don’t have rooms and if available by 12 noon You will get it by paying 100 QAR additional, I asked to check my booking which will have all the details and my additional charges as well, her response again was “no nothing is mentioned in the booking” I returned my taxi and booked elsewhere, this experience make me to put my review and turned me not to book in the future here. I totally understand if rooms were not available however the response and dealing your customers must need to be upgraded.

More of a 3 star, dont let pics fool you. Also front desk staff need better customer service training. Dont take taxi from here, uber works great and is half the overinflated hotel rate.