Sunscape Dominicus la Romana - All Inclusive

good service. buffet food was a bit repetitive, but tasty. the place was not too quiet, but lively throughout the day. bar service in the starlight lounge was pretty bad, but all other service as on point. Loved Fina (met her at reception), her smile was very welcoming and she helped to answer our general questions and gave suggestions to optimize our experience.

The employees are great I liked the atmosphere the pool the food is super good I recommend it

Pros: The staff was truly amazing. They were there to help out every time we needed something. One day we had our room cleaned twice and we had turned down service. Cons: The hotel is under new ownership. There was alot of construction going on daily so it was hard to relax throughout the day. Our room was very dated, needs updating. The food was horrible. My husband and I had reall bad upset stomachs for days. The food at th hotel was very limited and very bland. We thought going to the DR, we would have had local traditional dishes. But, I think they cater to the European tourists more there. We were there for a wedding and the bride came home with a parasite because of the food. We stayed on the adults only side. However, there were kids at the adults only pool and the beach. The rules were not enforced. We were disappointed because we paid a little more to have an adults only area. We will not be going back to the DR because of this experience. We will go back to Mexico.

Overall good, but ongoing construction on site and next to the building where we stayed made us sacrifice the feeling of complete comfort. Also the room left a lot to be desired with very strong marks of unfinished renovation.

Can not recommend a single thing about this place to anyone considering staying. BEWARE!!!

Food was horrible water down liquor entertainment was lousy

Very quiet zone, we were lucky the hotel was almost empty

Most of the staff was extremely friendly

Rooms are getting old, as most of the infrastructure, including some security issues (rotten emergency staircase that can't be accessed, electric installation that has exposed surfaced, slippy alleys, ...). Direction seems to be lost and staff, despite very friendly, is not as helpful as most of the older reviews are mentioning. Our luggage were left in the lobby when bringing us to the room, telephone is not working in room, free wifi is limited to 300kbps, just enough for emails and WhatsApp and our WiFi account was not activated at check-in. There are three different animation teams in the hotel, with different timings and it is far from clear from the information that we received during the check-in who is doing what, when and accessible to guests. The hotel animation team barely speaks other languages than Spanish, Italian and English, and they are not welcoming and involving guests. They seems to be more interested on their smart phones and on the single guests. On the other hand, the animation team (Claire, Sabri and Oscar) from FRAM, a French tour operator, is awesome and welcoming, regardless of the language. "Show time" is happening in a theater with the necessity to have earplugs, as the sound is FAR too high and very bad. Food is very average, very international, like the one that one would get in Sweden, Spain, USA, Italy or France. No food that can really make you understand/feel that you are in Dominican Republican, except on Friday, but no specific signage to announce the type of food that will be served for dinner. "A la carte" restaurants are difficult to book and only the Japanese one is worth, even not real Japanese, but more the vision that Americans have of the Japanese food. Nexus Tour operator (our local tour operator) is also completely missing, leading to an additional level of questioning with regards to the "experience" that we are supposed to have in this hotel. Nexus sells this hotel has part of their lower case package as they directly own other hotels in the area. Very good point (one of the very few) is that there are a lot of free animals on site, making it an active part of the natural reserve that is around the hotel. After two years of pandemic, with an hotel that is half filled, we were really expecting another level of attention and of experience for the price that we paid. Many guests were also complaining, but this doesn't seems to change anything.