Flag's West Motel

the only problem we had was that flag west motel didn't get our payment for the room from and we had to take another thirty minutes out of our mini-vacation to secure a refund from you.

I have never been to a motel like that. The reception was so rude and she wasn't helpful at all. The computer was broken when we got there and we left there without checking and the funny part was that it wasn't refundable.

We could never get checked into the room. The cashier had no idea how to do it. When we walked in, nobody was in the building, nobody. I found a girl out in the back parking lot sitting in her car. When she came back in, she had no idea what to do. 15 minutes later we gave up and drove further down the road, reserving another room on your site. Check my records, I did not stay in this hotel, that I am currently reviewing.

With this motel your experience will be equal to how it looks... Dumpy. When arriving we were directed to go to the truck stop across the pothole filled parking lot. The employees didn't know how to work their own system. They couldn't find our name or reservation number and almost has us pay twice until we showed them that the payment was already withdrawn. They advertise for wifi and direct TV but neither of these worked. We talked with another guest staying there and he said when he went to get a room they encouraged him to go somewhere else that was 40 min away. The room was basic and I will say it was clean. The AC was very loud and when it would turn off it sounded like a door opening, very unnerving. There was a fridge and microwave which was nice. If you are desperate for a place to stay and not looking for any other experience than to sleep... it serves that purpose, but I would bring your own blanket and pillows

It was not 15mi to Lava Hotsprings. More like 45mi to Lava. Super scary with barely a functioning lock. Couldn't stay there, ended up having to pay for another hotel and uable to get a refund.

We were not able to check in per the manager on duty as they had not been able to get the rooms cleaned due to employee shortages and problems with the help they had. They said we would not be charged. We expect ******* to reimburse us asap please. It was an inconvenience to have to drive further and try to find a last minute room on a weekend night!

Had to check in at gas station. Attendant admitted the room had most likely not been cleaned due to very low staff. No tv in room either. We cancelled the reservation but were still charged by *******.com

No office on site. Business done at Truck Stop across the parking lot. The room itself was nice.

We knew this wouldn't be a classy place to stay as we had booked there several years ago. We weren't prepared for how badly it had deteriorated. To be fair, the bed sheets were clean and the shower worked. Everything else was in terrible condition. Old, dirty stained furniture, the sink must be clogged and drained slowly. There is no TV service. There are no refunds. I sought out the manager who couldn't be bothered to put down her cigarette to talk to me. I explained we would have never booked the room if we had known the TV situation and the condition of the room. The room looks nothing like the picture advertised. She explained that the owners refuse to put any money into the place and that the TV service would not be turned back on. She thanked me for alerting her to the conditions. The person standing next to her suggested that they could discount the room. She shrugged and took a drag on her cigarette. I just walked away. At checkout, I asked for a receipt. I was told it would be emailed to me. As of today, there has been no correspondence, and no receipt. Our room was on the second floor. Going up and down the stairs is dangerous. The stairs are in poor condition and the torn carpet is a tripping hazard. Hang on tight to the iron railing covered in bird feces if you are ever as unfortunate as we were to stay there. I can't believe ********** would ever list these rooms as serious options.