Lucky Arrow Retreat - Dripping Springs

PRO: Good interior decoration. CONS: Poor management, poor service and communication, unpleasant noise from Air Conditioning. We booked a Lucky Arrow cabin via Trip.com. Shortly after the completion of payment, we received a confirmation email from Trip.com with a receipt attached. "Please show your confirmation number and PIN number to the reception." " Check-in after 16:00." " 2- person breakfast included." We later found out that none of this information was correct. (1) When we arrived at Lucky Arrow Retreat around 7pm, there was no reception to be found and we were trapped outside a closed gate. We tried the PIN number from the email, it turned out to be incorrect. I called Lucky Arrow a total of 8 times and sent a message to an "assistance number" printed on the lock of the gate. No one answered the phone. We were stuck outside the gate for 20 minutes and very frustrated. While we waited, there was no reply back from Lucky Arrow. We almost drove to Austin to find somewhere else to stay. We eventually got a text message back asking our names and gave us the instruction of how to unlock the main gate and our reserved cabin. After we got past the main gate, we found there was literally nobody managing the property. We did not feel safe staying here due to the lack of any assistance from them if there is any emergency going on during our stay. (2) There was no breakfast despite what was advertised. (3) The exit gate remained OPEN when we were leaving after self check-out. It appears that anyone can drive in from that exit gate which gives the guests no privacy and makes the place unsafe. The Lucky Arrow Retreat needs a lot of improvement in communication, as we did not receive any information regarding the check-in procedure and it was difficult to contact any staff during our stay.