Επισκέπτης Χρήστης
13 Ιούλιος 2024
They are listed as a 3-star hotel on *******, but according to themselves, they are a small guesthouse with strict check-in rules—you cannot check in after 7 pm. Due to unforeseen circumstances, we were supposed to arrive around 1 am. We called, and they said that after 10 pm, it was impossible to check in. We had to change our trip itinerary, cancel our trip to Loch Ness, pay a higher fee for a better hotel in Loch Lomond, and travel to the Isle of Skye half a day earlier than planned. We filed a report with ******* for a refund, which was denied by the business (according to *******). A place is called a hotel due to its 24/7 services; as a person who has traveled extensively throughout the United States and most of Asia, this was new to me. As someone who teaches hospitality and tourism, I very well know hotel and guesthouse operations. Their practice is not only fraudulent but also far away from basic hospitality principles, especially considering we were distressed travelers in a foreign country. I am thankful to my bank for accepting our dispute claim, which was a small relief in the face of this awful business practice. To my fellow guides and travelers, avoid this shady business and its nasty attitude by selecting somewhere else to stay—in a REAL hotel. It is unfortunate that ******* not only offers such products but also does nothing to advocate for your rights when dealing with such awful business practices. I would call ******* a partner in crime in this case. I strongly recommend NOT using Aslaich’s or Expedia's service for accommodation in the Loch Ness area.
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