I am extremely disappointed with the service at this hotel. I mistakenly booked the rooms for the wrong dates and repeatedly asked the administration to transfer my reservation to the correct dates. Despite my requests, the hotel refused to accommodate me, citing that the reservation was made through another agency. It is clear that they are not willing to assist their customers or consider their needs. All the websites I used for booking work through multiple services, and such a situation is solvable if the hotel desires to resolve it. This experience has greatly upset me
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