Mon Ica
14 Δεκέμβριος 2021
The hotel is great and clean, and staff were very accomodating. Breakfast food was also superb. However, we experienced a little problem during the initial booking. We hope that the hotel would be flexible to change and update the details specially of its less than 10 minutes after its booked.
Story: I accidentally booked the room with wrong dates. After confirming, I immediately called the hotel and one of the hotel staff said I can have it amended through Trip.com since its not yet in their system and its only 5mins after I booked it.. But, to cut story short, I ended booking 2 dates for the same room instead of one. Cause I can no longer amend it according to them. I respect their policy, but if they could be a little flexible, the whole trip would be 100% amazing.
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