Extended Stay America Suites - Richmond - W Broad Street - Glenside - South

Very affordable, good location just needs new decorations

: service was good and the quietness is what my partner and I was seeking.

Had great service! Not too far from everything just close enough to be out of traffic! Would stay here again!

Fantastic customer service! Clean kitchen area and bathroom!

The room was ok nothing special. The tub had stains in it and the bathroom sink never cut off no matter how you turned it. The front door had to be slammed to shut. There was only one light bulb and 5 lights in the room. The customer service was HORRIBLE!!!!!Workers where rude from the time we checked in right up until we left. I don't understand why because we were very respectful not to mention we spent money to stay there.

They have an elevator, breakfast was supposed to be included but no one mentioned it or where to go

The room had a smokey smell [to be a nonsmoking room]. There was no hot/warm water in the shower or sink. The toilet kept getting stopped up. The carpet was very dirty in many spots. The bathroom tub was dirty, to include the bath towel. The sink in the bathroom was not clean. The table in the common area was very dirty. The bed sheets had spots on them, and were covered with a blanket. The overall environment was a bit loud; someone was intent on getting in the room a few doors down from mine. They were banging on the door for the occupant to open, threatening to tear down the door [this was like 3AM]. The upstairs occupant [above my room] seemed like they were intent on stomping on the floor. Was awoken by the landscapers. When I arrived for my stay on Saturday night there was a strong police presence and groups of what seemed to be younger folk running around. There were constant cars pulling up for 5-10 minutes and then leaving [someone would pull up, someone would get out, go to the same room, and then come back out less than 5-10 minutes each time].

It served its purpose. still a little pricey for a room that you can hear noise all around. I did some pushups and noticed the huge opening under the door wide enough for a lot of creatures and people could get in?

The receptionist were very nice but the overall cleanliness of the room was very disappointing. there was a moldy smell in my room, the shower head and shower had hair still in it.