Rivendell

We have just enjoyed an overnight stay at Riverdell B&B. Check in was easy with ringing the number on the front door, to be guided through using the keysafe and self checking into our room. Comfortable and clean room, very powerful and hot shower and good amenities in the room. Breakfast this morning was very fresh and tasty, not greasy at all. It was super filling to set us up for a day exploring then traveling home. We would definitely stay again as it's great value to include breakfast too. A perfect treat to a week of Scottish camping.

Nice interior, great breakfast and friendly breakfast service. However, the exterior is falling into disrepair with pealing paint, lots of spider webs and many windows that don’t open. Also, the bed and pillows were hard. But the reason I gave it a 2 was the check-in was terrible. The house was locked and darn when we arrived at 4:30 in the afternoon. There was a note on the door saying they’d stepped away and a number to call. We walked for dinner and came back to find it the same. When called the number and got someone’s personal voice message with no mention of Rivendell. Fortunately, we left a message and as we were sitting in the parking lot trying to find another place to stay, someone called us back with instructions for the lock box.

We enjoyed a pleasant couple of nights at this quiet b and b,not far from the main road and close enough to walk to the town centre.The room was comfortable and clean,there was plenty of choice for breakfast(full breakfast recommended).Tea and coffee making facilities in room.Staff were friendly,welcoming and helpful. Our only suggestion to improve a visit would be install net curtains in downstairs rooms.Our room with garden view had no privacy,and the sight of a guest in a front room wandering around in his underwear as we returned to the accommodation on Sunday evening was not appealing!

Excellent stay lovely bnb, very comfortable, quiet with everything you need was provided. Mindful of some of the negative review here firstly I would point out this isn’t a hotel it’s a bnb, the breakfast was delicious and the staff were just lovely. The room was clean spacious and comfortable, had tea /coffee facilities, I had an adjacent bathroom which was clean and comfortable with all facilities in good shape, there good parking facilities and a brisk walk to town took me 20-25 mins. When staff weren’t onsite it was simple and quick to access me key and thereafter there was no need for anyone to be there as I could come and go as I pleased. For sure it’s a bit dated but not that it affects you or stay negatively. All in all I had a grand 3 days here and definitely will be back. Thanks to all at the Rivendell.

I have concerns about fire safety at this guest house after my stay there. The fire alarm went of the first night of stay. Duty manager was called, James, he did not stay on premises. He proceeded to turn of alarm prior to checking if everyone was safely out. He then stated he new who had set alarm off and went to talk to him. He returned and informed us that the gehad been vaping in his room. He stated that he had been asked to leave. On th Friday morning I voiced my concerns about how it was handled to the lady serving breakfast. She proceeded to tell me that in fact it wasn't the room that James went that had triggered the alarm itcwas one in the main building. He had failed to read the fire board properly. He put all our lives at risk by being unable to correctly read board. I will not be staying here again.

I’ve waited over 24hrs to write this as I didn’t actually want to leave such a negative review! We arrived at the property slightly early but we’re willing to wait to check in. We rang the number 3 or 4 times and eventually someone answered and gave instructions of how to enter. The entrance is lovely with a real Scottish theme and original woodworks and brass plaques. The room was very reasonable for the price, clean and good amenities (tea/coffee tray well stocked) ironing board, hair dryer, etc. The bed was comfortable and we overlooked the back so quiet away from the road. We soon went for a walk into town, had a wander and a meal and arrived back around 9pm. We highly recommend India Palm, great service and lovely meal. At 2am we were woken by the door bell, it rang and rang, just as we contemplated going to see we then heard shouting and swearing and banging on the doors and windows. A domestic between 2 residents had broken out and as we didn’t wish to be involved remained in our room. This went on until 5am when the chef arrived and managed to quieten things down. The pair had the audacity to come to breakfast and order only to leave it untouched. After they left the breakfast room was left with a very tired bunch of residents. The chef Neil was the only person who tried to apologise and offered means of complaint. However upon ringing the number and explaining I have waited over 24 hrs for a call back as promised and heard nothing. As there is no one on sight apart from at breakfast it’s difficult to speak with anyone. I appreciate this wasn’t the fault of the b&b but I feel had they called me back and offered an apology I would have felt differently but on the basis with how they have dealt with the situation they leave me no option. We had very little sleep and returned from our stay exhausted.

There was no staff on site when we checked in. This is fine when there's no issues with your stay but we experienced noise issues at night. I tried to call the number left at the door for check in and when a very sleep woman answered who said she'd contact the people staying in the room next to us we thought our problems were solved. Unfortunately, when we called back 10 minutes later as the noise was persisting, our calls had been diverted to voicemail. It seems sensible to only run a hotel if you're going to staff it properly! Needless to say, we wouldn't stay here again.

Just back from a weekend away at this charming guest house in Dumfries. The check in was so easy. Phoned the propeitor and he gave us the code to access the key for the property. The guest house was lovely and warm and we had a great room overlooking the main road with a fabulous 4 poster bed. Spotlessly clean. The breakfast was also very good and included in the price .The lady who served us was very friendly and attentive. Close to town centre. We really enjoyed our stay here and was good value for money.

We had a decent enough stay at Rivendell, when we arrived it was dark and the place itself wasn't lit up at all (we wondered if we were at the wrong place). Plenty of parking and we had to call a number to get a code for the keys, not really a hassle but I don't know how safe I would have felt if I was travelling on my own. The room was a little tired but had everything we needed in it and was clean enough. The breakfast was nice enough, nothing special but it did the job. We didn't pay a massive amount to stay here so for the price I haven't really any complaints. The place itself could be fabulous with a little investment and updates. Good location, bus stop literally 2 minutes up the road. Decent enough for an overnight stop however if you are wanting something more personal and higher end this isn't the place I'm afraid.