Ξενοδοχεία με Swan Creek Candle Outlet, Dundee

I was a bit conflicted about what rating to give because every staff member I met at the hotel was so friendly and helpful. Service from the front desk to bar to breakfast was all excellent. The location is great and the lake and golf courser are beautiful - would love to see it when it is a lot warmer! Parts of the hotel are updated but other areas still need to be updated. The elevators definitely need refreshing. I stayed in two different rooms (checked out and ended up staying another night unexpectedly) and had two different experiences. The first night, I was on the 6th floor with a lake view - room was updated and very clean. The second night, I was put on the 8th floor (concierge floor) and was unimpressed. It started out with an old microwave sitting in the middle of the office desk - pretty sure it didn't normally belong there. After I moved it to a different location, I noticed there was coffee spilled all over the desk that hadn't been cleaned. I probably should have changed rooms at this point, but didn't. Bed and bathroom were clean, except there was no shampoo and the soap dish hadn't been cleaned. Carpet was new but looked like it had not been vacuumed. The room had one of those connecting doors to the adjacent rooms and it must have been very thin - the guy next door wasn't loud but I could easily hear his TV and phone calls. Concierge lounge was open for snacks and drinks. Gym was large and nice equipment but very cold.

Needed to book six rooms for our team, and Nader Judeh was extremely helpful and flexible. What was the extra mile is he was there to introduce himself and make sure the experience was perfect, by offering tips for other services in the future and also knowing what other teams were there to help with dinner areas. Check in was seamless and easy and Mark at the front desk was very helpful. In addition, I made a mishap and cancelled a room by oversight and Mark did everything he could to assist me during a ”sold out” hotel. He went above and beyond to find me another room and get it cleaned quickly. Along with being very kind during my stressful moment. When others step up to provide great customer service it is memorable. The rooms were clean, and very nice as I was able to compare five rooms. Great Hotel!!

Holiday Inn chain is always good regardless of the area I will stay at this hotel in this area when I go on business trip in the future. :)

Don’t let the pictures online fool you! My stay here did not live up to expectations or my past stays at other Staybridge hotels (or other IHG hotels in other cities around the world, for that matter). However, my stay was not all negative, so let me focus on the positives first. Let me note that while I stayed here for one night while in the process of moving to a new city, I did not have the breakfast here, nor did I use the hotel’s amenities, so this review will skip those parts of the stay. The hotel’s location is very convenient, located just off I-94 which provides easy access to DTW as needed. It is also located to a lot of nearby restaurants and stores, although a bit of a drive from the University of Michigan if you are here for the university. The lobby provides a cheery, refreshing welcome upon entering, and the front desk staff were friendly and attentive. The rooms are also pretty spacious, no surprise given this is a hotel composed of suites. The bed is also very comfortable and I received a good night sleep. But that’s pretty much where it all ends positivity wise… Despite the room being spacious, it seems as if housekeeping does not do their job as the room was very dirty upon entering. There were also stains on the walls and there were even blood stains in certain areas of the washroom. Absolutely disgusting, and especially unacceptable especially during pandemic times! The shower was also below average and water pressure was quite weak. If I had to describe what the shower experience was like at this hotel, it was almost as if the water was trickling. Seriously. It seems as if there are a numerous amount of hotels in close proximity to this one. I would most certainly look at those other options, because other people are pointing out the same flaws as me online. 2 stars seems just right for me given that there were some positives about my stay here.

we enjoyed our stay rooms were clean and place was quiet