Royal Dunkeld Hotel

The hotel is on the main street of Dunkeld but my room window was to the internal yard with hotel parking. Very calm location. Good size room. Very large screen TV set with Netflix. Great choice for breakfast with large portions. Very polite and helpful hotel staff.

We had three days of fishing and walking in the area. We arrived at the hotel to find no heating and no hot water, various conversations with manager and reception staff were a merry go round of ‘ it will be fixed soon and it will be fixed by tomorrow! Needless to say it was never fixed, the entire hotel was freezing and we had to boil the kettle to get a wash. Coats had to be worn at breakfast because it was so cold. There were no backup heaters available and the only room which had a working heater was the bar. We were aghast that the company kept taking bookings for a hotel which failed to provide basics like heat and hot water. Absolutely disgusting ,taking money and failing to provide a service. Melville Hotel group shame on you!!

Very disappointed to say the least. We purchased as a gift, a voucher from ITison for an over night stay, with breakfast, dinner and drinks reception and a rod stewart tribute act for family. We have tried to book the room (states 4 weeks in advance of chosen date) for 14th June to be told there are no rooms available. This has been paid for and travel paid for and arranged for this date . We have been told there are no rooms available but we can just get our money back from Itison. Surely the rooms should be held for the amount of vouchers sold and paid for and not released for booking. Absolutely embarrassing that we now have to tell family this won’t go ahead and their gift is not available. Also the facts we are out of pocket for travel costs. Shocking that a business thinks this is acceptable. I will avoid in the future.

This was an itison voucher so good value for money. Reading the reviews I was really worried. So here’s what I found. - room clean , updated , simple relaxing , small en-suite toilet, shower. -evening meal on first night was nice and flavoursome.( limited choice) - breakfast was great . Cooked breakfast any choice was great- no real continental choice( no fresh fruit, croissant etc) - no lift on the 3rd floor - no tea spoons on tray in room re tea / coffee tray. - a good hotel with basic amenities. Don’t hold out much hope and then you’re pleasantly surprised.

Took the family and dogs. Great traditional hotel with fantastic food and very reasonable prices. Great setting with fantastic walks nearby. The outstanding River Tay and the bar areas are within a few minutes walk. The hotel has a beer garden which is a fantastic little setting. Very friendly and relaxed atmosphere. Will be back again soon.

In 40 years of travelling, this was the worst hotel experience we've had. No hot water, no heating. Guests were coming to breakfast in heated waistcoats and winter coats. Staff were doing their best, but under threat of losing their jobs, they didn't cancel planned events. Head office was uncontactable to answer for the many breaches of health and safety rules we saw. I have never felt so unsafe in a hotel

When we arrived informed there were heating issues and from previous comments this has been ongoing for months, no hot water for a shower in the morning. At reception we had to ask for extra blankets it's Scotland it's still cold end March. Windows were in need of repair adding to the coldness of the room. The staff clearly working under duress but this was Fawlty Towers level, breakfast was a shambles with the chefs clothing visibly dirty. How this hotel has passed health & safety reviews is beyond me it needs a major refurbishment.

I hate leaving bad reviews but feel I have no choice but to do so. First the good things. Friendly but very over worked staff, one guy taking orders, bringing drinks and serving the meals. He still managed to be polite and friendly. The hotel is an old one (built in 1842) and has lots of old world charm. It has been newly decorated in the dining room and our bedroom had nice new carpets. Breakfast was ok the usual choices but only cereal for continental style breakfast, no pastries or choice of bread. We stayed on a Living social deal which was good value. The evening meal choice for those on a deal was very limited ( 2 starters, 3 mains or 3 desserts). Now to my main issue. We stayed 2 nights and the heating and hot water packed in on our first night. We had to get washed with cold water and didn't even attempt a shower. When we asked at reception we were told someone was coming out to fix it that day. We decided to go out for a while hoping that the heating would be on when we returned. No such luck. Our bedroom was freezing. I asked at Reception what was happening and was told it may be the next day before it could be fixed but the manager was trying to do something temporarily. I asked for a heater, but they had all been given out. No one from management was there to speak to guests or explain what was happening. We sat with 2 jumpers, hats and gloves on, before heading out to somewhere else for something to eat and a heat. The locals in the pub we went to were not impressed by the new company running the hotel and said this wasn't the first time it had happened. The next morning nothing had changed, still no hot water and a freezing bedroom and had to boil a kettle to get some hot water to wash. Everyone in the hotel felt the same issues. The hotel is served by a biomass boiler and it was suggested that they had perhaps run out of pellets. There were also a few simple things which would have improved the bathroom/ bedroom. No hairdryer, no tumbler in the bathroom to hold toothbrushes, no shelf or cupboard to put toiletries (had to use top of toilet cistern for these) and no hook in the bathroom to hang your clothes when using the shower. Simple things costing a few pounds which could have upgraded the stay. My main issue was with the lack of communication and management to explain to guests. If I had known that I wouldn't have been able to have a shower or hot water for two days, I would have returned home. I am not of the " compensation culture" but there was no offer of even a free drink never mind the offer of another evenings stay, at a later date, to make up for the inconvenience and hardship suffered.

Very tired hotel the bedroom was comfortable and warm the there were no tumblers at the sink they apparently don’t supply them so good luck rinsing out your mouth bedside lights were all dusty as was the breakfast room The car park desperately needs the large pot holes filled in our shoes we’re all mucky trying to get out onto the road On a plus the food was great staff were very friendly