DoubleTree by Hilton Durango

Best river view balcony room I’ve ever stayed in. The pool and hot tub are also amazing.

Good!

Clean and purified rooms.

Faucets were loose and didn't work properly. We were unaware of the 12.00 parking fee. After paying 166.oo for a nite. A parking fee felt like a gotca.

The evening check-in in staff was wonderful and extremely friendly. He even asked if had plans for the evening to provide recommendations along with the map of the town to guide us.

To checking in with the warm cookie was a yummy treat to a start of a birthday weekend, to the excellent room service, and a great view from the third floor of the river. Although, the pool door would not open during operating hours and even with front desk's help at 6a.m. the assistance and attempt was lazy on the first try. After disappointment and with a hopeful second chance, another front desk agent, his name is Tia and he was extremely helpful to immediately open the pool door and was nice enough to even activate the daily engineer an hour early before their scheduled shift. The shower did have a slow drain and the corner of the shower curtain had some red hair stuck to it which was gross and not my hair color. There was crumbs in the bed when the sheets were pulled which was a concern. The room service from the Animas Restaurant downstairs was fabulous and was nice enough to offer a free birthday ice cream bowl.

A little outdated but nice rooms, comfortable beds and warm cookies. Staff was very friendly.

Easy, simple check in, wonderful housekeeping services, the restaurant was a definite plus. The room was comfortable, clean, and the river view balcony was great when having coffee in the morning

The hotel was very pretty on the exterior and interior. The hotel staff were very courteous, professional, and took care of issues pretty quickly. When we got into our room, it looked very clean and modern except for the tv. It was a small tv with a remote that didn’t want to work. The beds were pretty comfortable but needs added cushioning such as an extra pillow top. Now onto the bad part : the Animas Grille. We went to the restaurant at the hotel, since it advertised prime rib, which would’ve been perfect for our wedding anniversary dinner IF we had received service after being seated. The waiter gave us a glass of water then ignored us for 40 MINUTES! Our waiter, and the other waitstaff, completely ignored us even though they walked past us over a couple of dozen times within those 40 minutes. (We are an interracial couple and we’re the only interracial couple at the restaurant at the time as well as the only one ignored—coincidence? I think not.) We got fed up and complained to the front desk manager who promptly tried to fix this issue. He did get us seated in a different area. The prime rib was subpar after the irritation of being mistreated by 3 of the waitstaff earlier. The waitress wasn’t very knowledgeable about the menu and had to consistently ask the chef in order to answer our questions. To make up for the earlier mistreatment, we received free desserts. My husband had a very small piece of cheesecake and I received burnt donuts that made me sick.