21C Museum Hotel Durham

This place is so cool! The room is fabulous! The art is an adventure in the building but makes the place look cool wherever you go. The location is center of downtown. The restraunt downstairs is reasonable for a moderate to upscale steakhouse. They had other amenities but i didn't get the chance to check them out. I look forward to going back someday!

Had a lovely stay, the guest service was great from check in to the bar staff and the wait staff at brunch. Great views of the city from my room. Room was very comfortable. Perfect location to nearby restaurants and activities.

The concept is good but the level of service is lacking. We specifically requested for our room to be cleaned, and we returned at 9pm to find it was not touched and the cleaning crew had left for the day. The valet was hard to connect with for parking. Also, not having room service was inconvenient, and there was no minibar available in the room. For the price, I think we should have stayed at the Unscripted instead. Again, love the art concept, but the service and convenience needs to be better.

What a cool hotel. It’s filled with art and be sure to check out the vault. The restaurant is delicious too.

The dinning was full but the bar was empty when we walked in and several others came after us and were helped. We waited 20 min for service and decided to give up so we went elsewhere for drinks and something to eat.

coffee pods but no machine in room, called to get one, said they would bring it. No free coffee in restaurant except on weekends, weird. Checked 2 hours later, "oh, sorry, we asked but we don't have another." Many staff are nice, but overall the hotel has gone significantly downhill past few years.

Only problem was I had a “luxury “ king suite…. No fridge, and was woke up all night by the elevator… other than that excellent hotel ! Would stay again but parking was a nightmare and the elevator problem

The art was very good, the people were great. The bed was not so great. The mattress pad was way too small for the king bed and made lines and ridges. (Rm 316). Bathroom was great. And it is walkable to many restaurants and DPAC, too.

Great differentiated hotel. Could benefit from carpet in hallways to reduce noise in guest rooms.