Επισκέπτης Χρήστης
2 Σεπτέμβριος 2023
We came here to celebrate our wedding anniversary. When we arrived at the hotel, the reception kept our IDs and when we got to the room it was very hot although the reception knew our time of arrival since they arranged transportation for us. We had only 1 night so we went to the beach and later on we wanted to celebrate our anniversary with drinks on the rooftop terrace. Except for one table with 2 persons, all were empty and there was NO "reserved" sign in sight. We asked the bar staff for a table with better sea view, it was a 4-persons table but again, it was empty as everything else and we were not planning to stay long. The bar boy rudely refused us and laughed in my face when I told him I expected a better treatment, especially as we were there to celebrate. I asked to see the manager, he was at the reception but avoided us for a while until he finally, reluctantly, came to talk to us. Unfortunately, he was even ruder than his staff, he never once said sorry and you could tell he did not really care. We left the hotel quite frustrated to have drinks at another place. Later on, when we wanted to shower before bedtime, we saw that the bath towels were stained. As were one pillow (blood stains) and the bed sheet. We called the reception and they brought a new set which was stained as well. Later on, we received a call from the manager who told us we stained his towels and bedsheets on purpose (????) and if we are not happy with his hotel we should leave as he will cancel our booking and call the police to throw us out (?!). For what, because we asked for clean towels that should be standard in a hotel we paid for? To keep it short, he cancelled the non-refundable booking, probably so we can not write this review. And his threats before going to bed... we could not close an eye that night! When checking out the next day, he started arguing with my wife, shouted frantically at her and literally called her a "fuxxing bxxch" in front of his reception staff and some kids. (We were respectful all the time, never even once used bad words.). Also, the pillows on the balcony stink for being so dirty, we could not sit outside because of the smell. There is no privacy whatsoever from the room and the view is not panoramic at all, it is blocked by other buildings / rooms and a construction site. The room is very small and smelled really badly of smoke. Balcony not safe for kids (maybe not even for adults). We asked for a non-smoking room as we are both allergic. They offer sunbeds on the beach but no towels and you are not allowed to take the room towels out. No coffee, tea in the room. Extremely poor experience, do yourselves a favour and avoid this hotel by all means!
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