DAVID B.
28 Μάρτιος 2023
When we arrive the two ladies checking us in were very rude and we seemed to be bothering them. I’m not sure if one of the women was training, but I could not understand or hear her. I asked her to repeat what she was saying and she stared at me uncomfortably and then pointed to my key packet. I said, “what does that mean?”. She looked at other lady, rolled her eyes and said, “it’s all in there?”. I assume she was referring to WI-FI and room number…but I asked where I should park? I asked again, “where is the best place to park for this room?”. She replied, “how would I know, that is up to you”. I then asked when breakfast was served and she just looked at me again and did not say anything. I will be honest, we arrived late - 11:00PM, and I’m sure she was tired, but we did not expect this confrontation. I stay in a lot of hotels throughout the year…but never again at this one.
Our room had a bad smell and it was dirty in the shower and one of our desks was not cleaned. There was no way I was going to go and ask for a different room because of initial experience, but I did ask my wife if she wanted to just get back in the car and drive further towards our destination. She would not let me, but I was extremely dissatisfied.
I will say, the morning gentleman who checked us out was at least pleasant. If Hampton wants me to continue to stay at their properties I would like a personal contact from someone in regards to this terrible experience.
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