Bungalows on the Bay

STAY AWAY until remodeled! I wrote to the owners and never got a response. Here is my letter to them: After much thought I decided to email you about my stay 3/16-3/23. Upon arrival we went to office a got key for #49. Friendly office person and Mary of course. We got to bungalow and saw partially painted front with painters' tape all over, porch and mat was dirty. Opened the door and at first glance it looked dirty; it was a little dirty, but the condition of the bungalow was horrible. Well, we were exhausted from traveling so we went down to Bobs to grab a bite after much waiting we got our burgers, burnt on one side but still tasted pretty good. I cleaned the bungalow with my wipes and lysol, but everything is just corroded, so we decided to make the best of our vacation. If we were to switch bungalows we would have had a view of other bungalows or back of shipping containers, well that's not what we cam/paid for. Next morning we went to Bobs for a delicious breakfast then proceeded to the beach. No umbrellas were anywhere then we found out they were available for rent. That is not acceptable for a "resort" oceanfront, so we sat under a tree, by midday the beach was crowded with not much shade. We were planning on going to other beaches as well anyway. The property was ok, no one did any landscaping until Thursday, palm fronds were tossed in front to our bungalow, there were already some there, must be the dump site for that. At night it was not well lit at all! The parking lot or the path. The beach towels were pretty old and thin, one day I got a child's one with cartoon characters on it. The pool turned green on Wednesday. I could not believe you rented that bungalow in that state. The toilet isn't even bolted down. I had to rewash any glasses, dishes and utensils I wanted to use. I have many pictures I will attach. The grassy stuff behind the headboard is unpleasant. The blinds are very dusty, everything needs really good cleaning! Our coffee maker had rust and was very small, so we requested another. We watched from the beach as someone went to another bungalow and grabbed one and put it on our porch. When we returned to put it inside it was dirty and still had old coffee in it, WOW! We work very hard to go on vacation each year, we are not rich by any means. I lived on island for 4 years in the 80's- 90's, went through Hugo, I know what island life is like. Corrosion, bugs etc. that's why I decided not to complain to the office as you were off island. The pictures or description of bungalows on the website are not accurate, we booked an oceanfront king, that is not listed on website, very misleading as I like to look at pictures of where I am staying. I had a great time revisiting St. Croix and showing my husband around, met some nice people, but I feel I was overcharged for what we got. The website shows pictures that are old and not what anything looks like!

We booked this property based on the reviews. Not sure where those folks at but it couldn’t have been here. We woke up three days in a row to no hot water. Had to go hunt down the handy man Tyson, who was awesome, to get the hot water running again. Any time we needed clean towels or toiletries we had to go to the office and wait from them to bring what we requested, they didn’t have any soap the final day. We were there seven days and the bungalow WAS NOT CLEANED ONCE! Seriously?!?! The bar was fun. The food was really good but a limited menu. I realize the owners say it is a work in progress but the bungalows are disappointing and should not be rented until renovated. There is a lack of functional kayaks compared to the number of people who wanted to use them. If we could have found a vacancy somewhere else on the island, we would have left. We will not be returning and have already suggested to a few friends planning on a trip to St. Croix to not book here.

We stayed here in January 2024 to celebrate our daughter's birthday. We were given bungalow 46 and upon entering the space, it was far from what we expected; the space was not clean, the cabinets were old and needed repair and no one should be forced to use that bathroom. It definitely did not live up to the reviews or pictures. We had a visitor crawl out of the silverware drawer that evening and two more the next day. We requested another bungalow, and they gave us bungalow 44 which was marginally better, but we lost the ocean views that we paid for. For the cost, we could have definitely stayed somewhere else on the island. Even if this place is being renovated, which we found out about after we checked in, this bungalow was no excuse and definitely not acceptable on any level. One positive note, the front desk daytime manager was great and tried her best to find us a different place.

Needs upgrades. It is in poor condition. A lot of rot on porches . pluming ect. It is a great sit lots to do on site. They are trying to fix up but along way to go.

This "resort" was such a disappointment. We had been told it was a beautiful location with renovated bungalows. The photos of the rooms that were available online showed freshly painted walls with new beds. The problems started from the moment we tried to find the place. The sign from the main road is almost faded out, with no lighting. The office is difficult to recognize as there is no signage. The office itself is a mess. Still, the worse part, though, were the bungalows we got. The first one, bungalow #3, was filthy and in terrible disrepair. The wood on the porch was rotting and falling apart. The kitchenette had a two-burner cooktop that was rusting; we didn't dare turn it on. The Formica countertop was stained, scuffed, and pulling up off the cabinet. The sink was dirty. The refrigerator had been shoved into place without even peeling off the packing plastic wrap. The mattress on the king-sized bed was ancient; it creaked with any movement, and we could feel the individual bed coils. The bathroom was frankly disgusting. The toilet bowl had huge stains. The shower had big rust spots. The walls were streaked. The sink was very dirty. We were disgusted and felt cheated but decided to keep an open mind. However, by the following morning, we decided we could not spend the rest of our week like that. We demanded either a different bungalow, or a full refund. They were gracious and immediately offered to show us another bungalow. This one looked much better and, in fact, was also much bigger. It had a living room and full kitchen. So, we decided to take it and stay. That first impression wore off quickly as we stayed in that room. There was no regular housekeeping service; it had to be requested every time. That had never been explained to us. It also meant we had to request new towels any time we wanted them. We were never able to turn on the living room fan or lights; the remote control was missing, and they never brought one for us. There was also no remote control for the TV; we were told they had universal remotes, but they never brought us one. To turn it on or off, or control the volume, we had to use the buttons on the bottom of the TV itself. The unit did have a full kitchen, but it had almost no pots or pans. We were not going to buy them, so it made the kitchen virtually useless. They didn't even have sponges to clean dishes or paper towels. In the bedroom, we could turn on the fan, but not change the speed at all. That remote was also missing. Also, the wiring connecting the fan was completely exposed, as it was for most of the fans we saw in the public areas, too. In the bathroom, problems continued. The sink almost did not drain, even after we had maintenance look at it. The toilet was stained, and it bubbled in a virtual eruption when flushed. The shower pan was leveled so poorly that water pooled on one side, instead of going down the drain. The location was good; about a 10-minute drive from Christiansted. The beach was ve

Wow, the location is amazing and so relaxing! There is some disorganization in booking due to changed ownership but new owners are trying hard. Our first cottages were horrible, not what we booked but they moved us to a nice upgrade. Pool needs work but it is VERY nice. Bar is the best ever, entertainment and fun. The food!! If you are not big on fancy but love lush grounds, not fighting for beach chairs and amazing views then this is your place!

Nice location and they had nightly events (performers, bingo, karaoke, etc.). I'm hoping the new owners will work on refreshing everything. Things are a bit run down and broken. We could have used another nightstand or table. We didn't have a table on the porch or in the room, so eating at our room was difficult.

The staff was very welcoming and really made you feel at home. Never had an empty glass and the food was great. The bungalows were very clean and had everything you needed.

Spend 4 nights here and am so happy with our decision. Bungalows in the Bay has new owners as of late 2022 and they are gradually renovating the entire property. We stayed in Bungalow 41 - amazing water view and so peaceful and quiet. Bungalow was very clean and comfortable, roomy and AC worked perfectly. Bathroom needs little updating but again, everything worked well and it was very clean. The beach at BoBs (as the locals call it) is nice the bar/restaurant is vibrant with a good mix of guests and locals stopping by for food. They have nightly activities and mos important - the food is really good. Fish tacos were amazing and the cheeseburger is one of the top 5 I ever had. Also, the fries and great! The bartenders and friendly and they made an awesome painkiller. Breakfast are simple but very good. What makes Bungalows on the bay really special is the staff. Everyone at the bar/restaurant was very good, and Chermaine (sorry for spelling) at the front desk was exceptional. Highly recommend Bungalows in the Bay!