Smith Place Hotel

셀프체크인을 내세우는 호텔인데 호텔측과의 연락방법이 달랑 전화번호 하나 주고 알아서 호텔에 연락하라고 합니다. 현지 전화번호가 없어 연락할수도 없고 어떻게 체크인하는지 알려 주지도 않아요. 그 호텔에 묵으시는 손님이 전날 똑 같은 상황을 겪었다며 도와 주시지 않았다면 체크인을 못했을 거예요. 그리고 알려준 번호로 전화해도 잘 받지도 않아요.

I would not recommend this hotel at all. The room did not have a window, only a skylight that would open and bugs would come in. The shower also did not drain at all. Another inconvenience is there isn’t someone at the front desk all the time, and you don’t get a key card. You receive a code on your phone. At one point my phone died and I did not remember the code because it was so long. However, there was nobody at the front desk, so I had to find somewhere to plug my phone in first. I also paid for a quieter room, and it was not quiet. There was construction majority of the days I stayed here, and I would get woken up in the morning. Don’t stay here.

DO NOT STAY HERE! The wifi was weak, the shower leaked continuously, making the whole bathroom wet and humid. There were moldy shower curtains. We never say another human being (working or staying) the entire time. Since there was no one at reception (only an emergency number), we had no one to contact for general complaints/questions. Overall so bad.

Good location although the trams are not working currently. Hotel clearly undergoing extensive building works so covered in scaffolding. No lighting down the steps at night so very dangerous. No staff on duty except during daylight hours although even then they were hard to find. No facilities open such as bar etc. Very small room - when the very uncomfortable chair bed was opened up you couldn't get into the bathroom. The chair was rock hard and incredibly uncomfortable to sleep on. We had to totally rearrange the furniture to make the room even vaguely workable. It was meant to be a disabled room but no way you could fit a wheelchair in if the third bed was opened up. The bathroom was big and well equipped for wheelchair etc but no storage or shelving so had to put wash bag etc on floor which was not idea. Two small frosted windows high up in roof were the only daylight we had. Badly organised room and totally inadequate for disabled user. Very expensive and very disappointing indeed.

Upon check in, we waited half an hour without anyone helping so decided to leave and come back. We were then contacted to say that the room was ready so we returned half hour later. We then were told to wait a few minutes for our room to be ready. This turned into a 2 hour wait as it was being photographed. On the first night, our room key card didn't work. We returned to reception, which was unmanned so had to phone the emergency mobile number for assistance. We explained the situation and were told to try a room card which was in a black box on the reception desk, behind red folders. This didn't work so were then told to try from another spare room card pile on the reception desk to no avail. Finally, were told to try a master room card which was underneath a plant pot in the hallway - this didn't work. After 30 minutes we still couldn't get into our room until I was told that someone from the door system company was arriving within 20 minutes to help, they arrived to let us in with a different card however, we received no apology. There was no hot water, the shower pipe was bursting, the bathroom was dirty on the floor in corners. We were left with half a used bottle of handwash and no spare toilet roll. I'm shocked and appalled that there are several sets of room cards unlocked behind an unmanned reception which would open Guest rooms, including the master key under the plant pot in the hallway. No one monitoring their CCTV either. We had to leave our key card with them to fix on the second day, upon return, were told this was available at reception which was still unmanned, left unattended and anyone could have gained access to our belongings whilst we were out. We saw no staff members at all during our stay and the hotel have refused to acknowledge any breaches of safety and security. Huge breach of GDPR and we will be reporting them to the ICO. Do not stay here unless you want your valuables under threat.