Επισκέπτης Χρήστης
8 Μάιος 2023
I have just returned from a disastrous visit to this hotel and area, this was a 10 day stay via Mundiplan under the Imerso program, which offers lower cost holidays to senior citizens, there is no way this is a 3 star hotel After 5 days, of the 10 day visit we had to check out, finding and paying for an alternate hotel, the last event being stuck in the lift of the 10th, a lift that constantly broke down On arrival at the hotel we were immediately disappointed by the unfriendly greeting and how dated the hotel was , old worn furniture in the reception and public areas. The restaurant was dark, at a lower level, very warm as there was no AC running, no table clothes, no salt no pepper and rocky chairs, where each dat we checked and swapped them. Very limited selection of respective dishes, limited deserts and when dishes ran out they just were not refreshed, it was easier to clear your own plates as staff were poorly trained and not interested. We were staying on the 4th floor and although there were supposed to be 2 pool areas, one on the 10th floor, which was open but the one on 1st was not open, no shade or parasols on either area. There were 4 lifts, only one that worked consistently, a common complaint here for years, at peak times almost impossible to get a lift, one broke down regularly, one didn’t work at all, one would on,y take 2 people and one worked OK. On day 5 when we got stuck in the lift, it did only take 10mins to release us but staff reception Jamie found it quite amusing, telling staff members that my wife was mad, stupid and over reacted and as the only pool was on the 10th floor I asked to be moved to another hotel, but they refused, their solution go the the beach We had a larger 3 bed room, very dated but beds were comfortable and AC worked. Wardrobe doors didn’t slide, patios doors didn’t lock, bathroom was the mallets I have seen, trip hazard on door, walls were not tiled but plastic panels with lots of repairs, claimed to have bath which was more like a shower tray, difficult to use, because of position of basin toilet not easy to use, hair dryer dangerous wiring on one screw, no where for toiletries, towels old and thing, no bath mats, no slip mats and poorly serviced. The room was very poorly cleaned, especially hidden areas The bar area was very limited, only one draught beer, no bottled beers, no Cava, limited selection of drinks and there was no evening entertainment or interest and greetings from staff The general area around the hotel was quite frightening to go out in, many closed and empty buildings, many that were now either Turkish Barbers or Kebab shops and along the main front 3 shell scammers, looky looky men bad drug deals were being openly carried out Yes the hotel is close to a lovely beach but the route back is uphill Now I know that the hotel will trot out their normal response, but it should be noticed that 78% on the reviews for 2022 and 2023 have rated thus hotel average and below wi
Μετάφραση