The Royal Hotel Elgin

Nice reception

This is in all honesty the worst hotel i have ever stayed at. They call there rooms superior but there is nothing superior about the whole place. Showers do not work properly in the 2 rooms that we had. Decor is shabby and things are falling apart. Bags of dirty laundry lie everywhere from the front door onwards. We were booked there for 5 nights but after 3 nights we had enough and left. The final thing to cause us to leave was the barmaid closed the bar at 8.30 on a Friday night when we had a friend join us for a drink. We had to go next door to the Laichmoray Hotel for a drink. So we decided to book a room there for our last 2 nights stay in Elgin. What a great decision that was.

Very poor , £100 pound for the room don’t think it is worth £40, room is dated and beds are poor quality. Came back at 9.30 on a Saturday night and everything is closed , cant even get a drink. Shame building is lovely. And the member of staff that we have met is lovely

Absolutely awful. Substandard accommodation. Please see the photos attached - even the kettle inside was dirty. We actually left at midnight after returning from our event and booked at the hotel next door which was 5 star - the total opposite. Complaint has not been dealt with. Dirty curtains, dirty radiator, bed in tatters, curtains hanging next to the toilet. Dirty bathroom - wouldn’t have even showered there. Door handle fell off. Stained carpet. Window open to disguise smell. Wallpaper peeling. Honestly do not waste your money. Staff were useless in the morning when I returned with the key hoping to speak to someone.

Food was good everything else was bad, we booked this as it looked tidy and clean with nice bedrooms and when we got there we was put into a side building that felt like a hostel, very dirty with broken windows and dust everywhere. The rooms we got was nothing like what we was looking at in the pictures when we booked. Overall very poor and would definitely not recommend to anyone.

I checked in expecting on of the rooms advertised thinking that was the room I’d paid for, for the two nights. We were put into the annex which smelt of cigarettes and dampness. There was dust everywhere, window latch was broken, the shower leaked, the iron was stained with burn marks, the room was cold and dark, the carpet needed to be hoovered. Alex was lovely and tried to help. He offered us the family room but told us if we didn’t like the room we had we wouldn’t like that one. So he said he would put us into the room we were expecting for the next day. I got back from spreading my grandfathers ashes and got put into the new room. It was much worse. Lights aren’t working, toilet floor is lifting (Lino) and a trip hazard, the toilet handle was broken, stains of fingerprints on the wall, stains on lamps, damp marks on walls, the door is stiff to open (we literally had to barge the door open and slam it shut). I have taken so many photos and asked the girl at reception for a complaint form. She said no. She told me I had to be email them or write on a piece of paper so I said I would do both. She slammed the pen and paper down at me. The food here is good though. Alex was lovely and did try to help but the rooms I believed I paid for were not what was received. It was false advertising. No wonder the rooms I had are not advertised! The rooms I had received were not worth £270. Sunday 25th August, we had to leave at 7am latest for a 12 hours journey. No one was in reception. We called the ring bell 6 times. No answer. Tried calling the phone to see if anyone would answer. No answer. In the end I had to leave the letter and keys on the reception desk and go. Thankfully, we paid for our food the first night. But this hotel is Shocking! Avoid it!