Grand Hyatt Kochi Bolgatty

Outstanding

Loved the food in colony club , good spread and grills , variety of deserts. Good ambience , live music was awesome , great service , overall a wonderful experience for a day out with family . Kids had a great time with magician Anaz who showed various tricks !

One of the best hotels I have visited. Near perfection in all areas. Enjoyed a lot at recreation centre especially while playing tennis. Special thanks to Priyam who was very supportive, friendly and pleasant at tennis court. Beautiful property nothing less than a resort

During my two-night stay, I found the location nice and the rooms quite comfortable. However, I must express dissatisfaction with the overall service and food quality. The exorbitant prices for subpar food and poor service greatly affected my experience. Upon arrival, I visited the Thai food restaurant and encountered significant issues. Firstly, the wait time for a table extended well over an hour and a half, which was quite inconvenient. Upon finally being seated, the server seemed confused when explaining the drink package options, leading to a lack of clarity. My party opted for the unlimited package. Unfortunately, shortly after beginning our appetizers, the server abruptly informed us of the bar and kitchen closure, contradicting the purpose of the unlimited package we had just purchased. The buffet near the pool area was almost empty, and the staff appeared disinterested, engrossed in their smartphones rather than catering to guests seeking food. Even within the restaurant, the available food was swiftly cleared out by the kitchen staff preparing for closure. Throughout my stay, the staff appeared reserved and unengaged, neglecting to seek feedback on the service or dining experience. Regrettably, the bill was exorbitant considering the limited food options and lack of service provided. In hindsight, I found it disappointing that none of the staff sought feedback during my entire stay. To fellow travelers, I recommend this establishment solely for its accommodations and scenic water views. However, I advise seeking dining options elsewhere, as numerous more affordable, tastier, and better serviced alternatives exist within a short $2-$3 Uber ride distance.

The hotel stands out as one of the best properties I've ever stayed at. It's a pride of Kerala, offering highly luxurious rooms and an exceptional level of service from a very professional staff, ensuring a comfortable stay. The food is truly awesome, with a variety of delicious spreads to enjoy. Overall, it's a memorable experience that exceeds expectations.

Great property will amenities that befit a luxury hotel. Room service needs improvement. Prayer room should be Universal. Currently the prayer room caters to a certain community exclusively.

Everything was perfect about the property .food was outstanding ( Malabar dinner buffet was unmatched). Cheif chef jishu was amajing and kind enough to explain each and every thing n he is master in his art n craft.i will again go there only for the food it’s that good. Only flop show was the pool slide for kid which is practically of no use. So this could be a turn off for kid , other than that no complaints at all .

We have been experiencing their hospitality since last 5 years. Overwhelmed by their warm hospitality and impeccable service. Our staycations and dining experience were very comfortable and enjoyable. Swathy and Ayana from guest relations made our stay more comfortable. Inali was very smart and active lady who helped us by all means . Nazrul, from Grand Lounge always welcomed us by his great smile and service. All these familiar faces which makes us come back here again and again…. Thank you for all memorable experience.

Super experience , Client relation by staff was excellent. Neat and clean rooms Ambience was superb . Breakfast was nice . Guest relation by associate staff SAHLA was excellent Over all experience was nice and will come back to stay again there Thanks