Επισκέπτης Χρήστης
10 Μάιος 2024
This is a one star review purely based on a terrible experience on our last day. Prior to this it was going to be a 4/5 star review. The good: Rooms were a good size and clean. The beds were comfy. Reception staff were very friendly and helpful. Restaurant food, a great selection and very tasty. Poolside entertainment was good, the staff members going around to invite you to play volleyball etc were very friendly and funny. The bad: We were checking out at 12 noon but weren't getting picked up until 14:30. We asked at reception if we could still have lunch at 1 as part of our all inclusive. He said normally once the bands are handed back at 12 you don't get access to all inclusive, but he'd give our room number to the restaurant and it would be OK. This was great to hear and would have understood if he'd said it wasn't possible. Upon arriving at the restaurant the lady greeting us asked for our room number then said we weren't on the list, we the other one explained and she the said it was OK to go in. We got some food and a waiter came over to ask if we wanted drinks the asked cash/card? We explained the situation to him and he was a bit rude and stated he was going to get the restaurant manager. At this point we're thinking great, let's get this resolved, but he came over and was even ruder / louder. For at least 5 minutes he was bluntly shouting that we pay, causing a big scene which had everyone staring over. He kept repeating the usual process, which we understood, but he didn't understand that if two other members of staff have said differently, it doesn't matter what the official process is,but he would not accept it. His name was Victor and due to our interaction with him, would never go back there. However, most of you aren't likely to be in that scenario and almost everything g else was great, so don't let thst out you off :).
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