Merchants Manor Spa

Staying at The merchant this Friday night with my family, unfortunately I been rushed into hospital with appendicitis and had emergency surgery and will be here for the next week untill I am well enough. I called to see if we could amend the stay (not cancel) and the answer was no straightaway…no empathy at all. Couldn’t believe she wasn’t even willing to explore moving the date. So today I’m not only in a extreme amount of pain from emergency surgery but they have robbed me £300 of my money…you can’t tell me that someone else won’t book our rooms before Friday! Disgraceful and very disappointing that I wasn’t given that option!! After reading the reviews I would say you would need to either sack or retrain your manager, on providing good customer services and care would have gone a long way! I will recommend this hotel to absolutely no-one, people will be told to avoid at all costs!

Stayed here for two nights having a break from work very nice hotel with lots of history excellent room with balcony an large shower room was very clean and shower looked new also has a nice garden to walk round an have a relaxing drink I used the swimming pool an steam room again very clean their was also a gym the room had coffee machine an bottled water an view of the sea breakfast was included which again was very good would definitely return next time in Falmouth 😀

I purchased a voucher for a swim and a two course lunch for £50..saving it for a special occasion like my husband’s birthday (today) We were greeted by a very nice lady who wanted to take our lunch order before our swim. 3 plates each.. Fine by us and the tapas menu wasn’t too bad..we ordered confit duck(2) charcuterie (2 a cheese board for me and a chocolate pot for my husband. After our swim the waitress said that the menu had changed..no duck and the charcuterie was changed for a small plate of Salami. We opted for a minuscule fillet of smoked mackerel. The cheese board was changed for two small slices of Yarg with some soggy picked onions. The waitress was totally sympathetic and said that this was offered to guests for an evening meal aswell! Appalling..whatever happened to the nice family who took over the Green Lawns and changed the name to Merchants Manor. The general manager apologised and gave us a 50% discount..big deal! The hotel should be ashamed to be ripping people off in this way. Similar hotels offer a set lunch for a similar price with a beautiful view.. Take note Merchants Manor what are you think of?

Our 5th time using this hotel as our base when we recently visited South Cornwall, our favourite part of the country. We like to join two of their 'deals' together, great value. Although there were several new faces, the whole team made us feel very welcome, with the standard of service again at a very high level. The room upgrade was well received. Already planning to come back in the Fall!!

We stayed in one of the residences and had a hot tub and a ‘treehouse’ style apartment. It was just beautiful, such a hidden gem and the perfect staycation. We loved the decking, the interiors were beautiful and overall had an amazing stay. We’d love to come back!

After looking at the website I could see lovely boutique rooms and a lovely manner house for the communal areas etc. Clearly there are some higher cost rooms vs some lower cost rooms. I was booked into my room by my company for a one night stay. When I saw the website I was happy and looking forward to my stay. When pulled up I was impressed a lovely building and very nice lobby. I was given my room key and it all went down hill farther rapidly from there. My room was truly awful. A tiny little single bedded dark dank room. It was absolutely filthy dust, cobwebs, hair all over the bathroom, dead squashed spiders in the walls, filthy carpet, old depressed furniture outdated decor and a broken window overlooked by a tennis club car park so no privacy. I was taken aback. After spending 30 seconds in the room I went to see reception. The gentleman almost knew what I was talking about and went to fetch a cloth. He said he would clean the room. I was shocked as the room clearly needed a thorough deep clean. After returning to the room I decided I had to leave and could not stay there. The rooms down by the pool area don’t appear to have been photographed for the website and for good reason. Honestly it was the most grim hotel room I have ever seen. A premier inn would have seemed like the Ritz compared to this. I promptly left and got a room at the nearby Sandy Duck which was cheaper and an absolute world away. Modern clean rooms with a sea view and a real boutique feel. I would never ever go back to this place

First the good...The staff are very helpful, polite and welcoming, the room was very nice, the lounge and gardens were good places to be and well kept. Now the not so good...paying a £50 upfront cost for nothing on arrival and not paid back until "a few days later" no tea or coffee in rooms (to save money) TV only worked on a couple of channels (cheap internet) the beer was super expensive, 40% more than all the pubs and restaurants in the town, £7 a pint of "cheap" lager! The pool was ok but the jacuzzi...my farts produce more bubbles! The breakfast was the meanest I have ever experienced from any hotel I have stayed at (again to save money) because of that I cancelled our evening meal and we ate out, and to top it all, the room next to us decided to have a party at 2.45am until 4 in the morning, not the hotels fault but certainly didnt help. We dont mind paying a premium price for a premium service or quality but, it was clear to us that this hotel charges top dollar but short changes on what they supply, I would say, stingy. Dont let this review put you off the hotel, it is very nice and Falmouth is a great place to visit, but maybe the owners/management should think about not penny pinching and perhaps being 10% more than down town and then maybe people would stay in for the evening too.

A great stay away at Merchants Manor, a great hotel nestled just away from the bustle of Falmouth. The team took great care of a solo traveller, in particular Ben & Ellen who were experts in their departments! Rastella restaurant well worth a visit for fine dining from local produce.

This hotel was fantastic and we enjoyed the vast majority of it while we were staying in Falmouth. The food was fantastic and the room was perfect for a good night sleep amd all staff were helpful and polite. The only downfall being the Liverpudlian barman who became far too familiar too fast which we found very off putting and the fact he offered us class A ***** was absolutely disgusting, I'm guessing it's because we were a younger couple but we've told plenty of business friends who stay in Falmouth to avoid this wonderful hotel because of this particular incident. Hopefully it was a one off and doesn't happen regularly!!